Customer Service Representative
Current• Responsible for handling incoming calls from various stakeholders such as members, clients, and facilities. Tasks include verifying the eligibility of callers for the services offered, which may involve confirming their membership status and understanding their specific needs.• Upon confirming eligibility, I coordinate non-emergent transportation or paratransit services. This includes arranging transportation to medical appointments or other necessary destinations using transportation management systems to ensure efficient service provision.• Tasked with managing customer complaints, which involves listening to customer concerns, providing appropriate responses, and taking necessary actions to resolve issues. All complaints and the actions taken are accurately documented for future reference and service improvement.• Responsible for managing the daily schedule for the Eligibility staff to ensure sufficient staff members are available to handle the workload, which includes verifying eligibility and coordinating services. This requires excellent organizational skills and the ability to anticipate and respond to changes in workload.
