Within this i carried out the following:Lead the Group Tour bookings process via Phone or email from initial enquiry through to completion and feedback stage.Managed and developed partnerships with group bookers and trade clients and worked with the Tour manager to identify new partnerships.Was main contact for all general enquiries and ensured a high standard of customer service.Co-ordinated the redemption of vouchers and create clear practices, invoicing and reporting.Kept accurate invoicing and payment records along with up-to-date records of all transactions, accounts and visitor numbers.Oversaw the operations side to ensure smooth booking and scheduling of private tours with specific requirements where required.Worked closely with the Tour Manager, Operations Team and Ticket office staff to ensure best practices are adhered too and communication channels are clear and accurate.Covered all areas of the business in the Tour Managers absence.Covered the scheduling, payroll and staffing operation when required by the Tour ManagerAttended meetings with internal and external partners to represent tours and deliver key messages where required and to represent the Stadium Tour team at off-site events such as World Travel Market and other similar trade events.

Working with Assassins Managing Director Kaz Evans to achieve the following:• Development and implementation of the Brand strategy.• Developing the marketing and commercial strategies for new and existing products according to company goals and objectives aiming to accelerate growth• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)• Understand the requirements of existing customers to ensure their needs are being met• Act to acquire new customers and manage client relationships (new and existing)• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)• Build and maintain profitable partnerships with key stakeholders• Monitor performance of commercial activities using key metrics and prepare reports for senior management• Assist in setting financial targets and budget development and monitoring• Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.• Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations• Guiding the day to day activities of the marketing team.• Ensuring that the marketing objectives are implemented by the marketing team.• Work closely with product management team to define marketing materials and programs.• Manage social media presence and direct programs to improve social media reputation and recognition.• Developing and delivering marketing and communications strategies for the organisation.• Undertake continuous analysis of competitive environment and consumer trends

Creating engaging content across all relevant social media platforms.Using new media to communicate elements to fans and followers and reach new audiences.Assisting on creation of strong online marketing plans for each boxing event.Evaluating and recommending changes to current social media management.Creating online campaigns regarding selling of tickets for events. Assisting on promotion of additional entertainment for each event to enhance the fan experience. Provide strong coverage on event nights with back stage content, build up content, round by round updates and other relative announcements.Explore new technology to provide an improved experience for those unable to make events.

Working alongside Academy Director Paul Harkness to achieve the following..*Greatly improved interaction and engagement through all social media platforms.*New social media platforms explored and set up.*Created and managed content across all social media platforms*Marketing plan made for each campus.*New website designed and launched.*Charity partners and community schemes set up.*Booked marketing events to raise awareness within caption areas*Assist with exposure to all new Academy Centres

Working as part of a three person team our aim is to continue to improve and increase the number of posts and engagement of their social media platforms (also included setting up of a new Instagram account).Using community based stories and articles along with event updates and news, we gained significant improvement on engagement levels and attracted more followers.To ensure we met everyone's needs it was essential to generate and sustain a new Instagram page to again spread their latest news via the format of images.The next step is to create a series of new campaigns which are currently being researched and constructed to give insight into work over the years, celebrity and community involvement as well as event and website promotion.

Intern at the SEAT London Conference, 20th-21st April, 2016, at Stamford Bridge.

Role Purpose:* Follow up leads for Trade Marketing events* Deliver relevant information from the Wembley Tour via email or telephone* To set up business appointments* To research new opportunitiesKey Accountabilities:* Assist the Tours Senior Supervisor to recruit additional B2B customers.* Make outbound telephone calls to new and existing clients.* Liaise with Hotels in the London area and set up business appointments for the Manager and Supervisor* Promote the Wembley Tour through email correspondence.* Make recommendations for a trade specific e-mail mail-out and B2B guide.* Executes additional tasks as required by the Tour team.During this experience i was able to analyse all major tour competitors to compile over 50 proposed actions for Wembley Stadium Tours to consider and possibly action to help raise awareness,improve communication and to increase visitors annually.

My current position has allowed me to further develop my knowledge in the football industry with the highest ranked team I have been associated with so far.Since joining in August 2014 I have started from the ground up. This includes, launching many new advertising options for businesses and individuals, development and progress in all social media marketing, creating great relationships/partnerships with noticeable companies.On top of this I have assisted in a number of events including Fireworks events and Match Day events.

During my time at Cove Football Club I achieved many firsts for the club which brought the club up to date and encouraged others to become more involved. Some of these included:Installation of Wifi.Installation of Card Machine (for bar payments).On top of this we moved the club forward with a number of projects including:Launching of new social media links.Launching of new website.Providing community with a range of charity fun days.Launching of club shop.New kits both home and away with a New title sponsorDue to be able to show positive changes in the club we were able to secure other new sponsorship deals both in player sponsorship and club sponsorship.On leaving the club I was more than satisfied with the changes I was able to implement and believe these have been significant in building a better foundation for them going forward.

Duties include: Assisting with shipment, cash handling both with till usage and cashing up.I was LP champion – Assisting and coaching team in loss prevention and also CIC champion – Ensuring targets are hit with email database sign-ups for customers to gain our offers. Working closely with my store manager I became a Spectrum specialist in store (in house system).

Working as part of a 3 man team we implemented many new initiatives for the club. Those I had more involvement in where:• Use of club facilities increased with launch of Pool and Darts teams• Pool and Darts marathons set up for club fundraising• Fundraised £1000 for a new mascot outfit to assist with community appearances and youth involvement• Social Media links launched and advertised everywhere locally• First ever Beer/Cider & Music Festival

Duties include: Being a key holder, responsible for opening and closing the store, monitoring in-house system to monitor checkout staff to limit stock loss, taking charge of rotas both for staff and other supervisors, to ensure cover at all points of day and managing staff breaks, managing staff holidays and overtime, Completing such things as appraisals and reviews of staff, as well as return to works and also holding both recruitment and disciplinary interviews.