Jessica Williamson Email & Phone Number

Marrero, La, Us

Multi-unit owner leading business growth strategy for HOTWORX in Coral Springs, Davie, and Pembroke Pines

Chicago, Il, Us

Coach and lead a team of Implementation Managers to ensure seamless delivery of product launch in support of company revenue goals. Drive optimization and improvement within the Implementation journey by aligning workflows, defining capacity planning methodology, and project management best practices. Remove barriers and blockers that impact timelines and client experiences and deescalate difficulties in daily operations for the team. Partner across the organization to optimize the client journey from prospect to launch and beyond.

New York, Ny, Us

Responsible for GPSS strategic projects including Genesys implementation and business process automation. Partner with key technology teams to define requirements in a third-party environment and ensure sound implementation.

New York, Ny, Us

Developed and managed transformational servicing strategy for the US Membership Rewards program including phone channel configuration and omni-channel platform model in partnership with technology and product teams. Established automated and proactive quality oversight reporting through speech analytics and Tableau visualization.

New York, Ny, Us

Led the development and implementation of a global strategy to optimize payment exception handling procedures and uplift case management system. Managed migration of 7k disputes per month and 12 FTE into the department to enable oversight of payment related processes. Designed and implemented PMO framework to manage project portfolio and maintain project management standards. Performed time studies, process analysis, and process improvement.

Miami Beach, Us

Developed and implemented 7 automated construction processes to create cost controls and transparency within e-Builder. As the e-Builder adminstrator, trained colleagues on the system and processes, and maintained active license count to ensure ROI for the tool was realized. To maintain data accuracy and account for contingency spending, reconciled $275M budget and implemented weekly and monthly updates.In support of the enabling projects for the Tower, managed the transition of key departments out of existing locations to enable ground-breaking, which required coordination with multiple internal departments as well as external resources.As part of strategic facility planning, verified requested project scope against the organizational goals and incorporated lean design to ensure planned projects were defined accurately prior to Administrative approval.

Munich, De

Supported the Inventory and Forecast Integration team with increasing efficiency in reporting and daily activities. Managed the consolidation of data for the monthly inventory status report, to include levels, turns, and stock-outs, providing Executive Management with business insights. Additionally, consolidated the inputs from 7 regions regarding the quarterly part order forecast and uploaded to SAP for analysis by the Forecast team. As part of the Forecast team, projected the 5 year demand for the Westinghouse turbine frame and provided recommendations for order strategies. Using MashZone and Tableau, implemented a dashboard presentation tool to consolidate all forecast efforts in presenting to Executive Leadership.

Orlando, Florida, Us

As part of the EXCEL cohort at UCF, GEMS is a program geared toward the retention of women pursuing STEM degrees beyond the first year of study. Each mentor was assigned 5-6 female freshman per year. Responsibilities included meeting with participants weekly to provide career and academic advice, as well as meeting with mentor staff to track progress of individual groups. Additionally, each mentor was required to coordinate 1 program-wide event per semester to accommodate 25-50 participants and promote inclusion within the University.

Bethesda, Md, Us

Supported the F15SA and the F18 System Engineering teams with the development of the Infrared Search and Track system. Tasks included planning various tests and writing the procedural documents, as well as executing and documenting test results. The goal of testing was to verify system requirements, including continuity and interconnection compliance. In order to assist with product assembly, developed a visual Bill of Material for the team to use as a tool to track over 100 system components.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Industrial Engineering

Education record