• Oversaw all UX initiatives at a $4B cybersecurity company.• Managed team of UX Designers, Architects, and Researchers.• Owned all designs for a new SaaS cybersecurity software suite: Mandiant Advantage.• Collaborated with executives, product managers, and engineering leads to scope and define quarterly deliverables.

• Oversaw all design for an overhauled CMS system that resulted in an 80% improvement in task completion times for users.• Collaborated with design team in establishing a new design system derived from IBM Carbon.• Organized and facilitated research sessions focused on design validation.

• Collaborated with hundreds of developers, designers, and project managers to create the next generation of embedded displays for a major Fortune 500 company.• Supported the design of dozen of new systems using context scenarios, personas, wireframes, and analysis diagrams.• Administered and moderated usability studies at dozens of locations across the United States.• Authored and facilitated numerous research protocols, focused on both quantitative and qualitative feedback.• Prototyped design concepts as needed by marketing and development teams

• Oversaw all design for the company’s flagship product Wizard101, during a period where it grew from 5 to 30 million registered accounts.• Designed the company’s first fully integrated mobile project Grub Guardian, which spent several months as a top 50 revenue grossing game on the Apple store.• Managed teams of 8 – 12 world designers, system designers, and UI designers.• Developed project definition and requirements documentation for several large multi-year multi-million dollar software projects.• Created wireframes using Illustrator for dozens of internal tools and customer facings UIs.• Collaborated with marketing analysts and executives to determine overall product strategy based on quantitative analytics, customer feedback, and A/B testing.• Collaborated with various engineering teams to ensure the technical feasibility of designs.• Utilized web analytics to prioritize actions to improve customer retention which resulted in a 100% increase in customer conversion.• Analyzed and delivered pricing recommendations for 100+ microtransaction items in an e-commerce environment.

• Collaborated with engineers and artists to create an MMO strategy game prototype.• Programmed an XML parser in LUA and Python to allow rapid combat balance iteration.• Developed proposal documentation and Power Point slides for executive management.• Created financial forecasts for proposed project for executive management.

• Designed, prototyped, and documented game worlds for unannounced casual MMO• Organized and implemented zone development pipeline

• Designed and built game worlds for Call of Duty 3 which sold a combined 12.5 million copies• Programmed a data validation tool in Python which was adopted by the world building team

• Responsible for all mission design, mission coding, and cutscene design in Kohan 2, which received multiple Editor’s Choice awards from major gaming publications