Joshua Wise Email and Phone Number

Managed and maintained a diverse range of IT systems, including servers, networks, and storage infrastructure, ensuring uptime and availability.Implemented and administered Windows and Linux servers, performing regular updates, patch management, and security configurations.Collaborated with cross-functional teams to design and implement robust backup and disaster recovery solutions, safeguarding critical data.Administered Active Directory, Azure, and Google Workspace. Including user provisioning, group policy management, and access control, supporting a user base of over 500 employees.Led the migration to a virtualized infrastructure by implementing Hyper-V, VEEAM, and making use of Linux containers via Docker.Conducted regular security audits and vulnerability assessments, implementing necessary measures to protect against cyber threats and ensuring compliance with industry standards.Managed and maintained network infrastructure, including switches, routers, firewalls, and VPNs, optimizing performance and ensuring secure connectivity for remote and on-site employees.Deployed Packetfence NAC for 802.1x authentication & role based access control.Collaborated with vendors to negotiate contracts and procure hardware and software.Provided technical training and documentation for end-users and IT staff, ensuring proficient use of IT resources and enhancing overall team capabilities.Implemented various system automation using Powershell, Python, SQL, and Rest API’s.Configured & maintained MDM solutions (Mosyle, Jamf Pro) for approxiamtly 6000 Apple devices.

Managed front-end development (HTML5, CSS3, JavaScript,)Managed Database Infrastructure (MySQL, PostgreSQL)Implemented Responsive Design and Cross-Browser CompatibilityCompleted SEO Optimization and Performance Tuning

Diagnosed and resolved hardware and software issues on a wide range of desktops, laptops, and peripherals, ensuring minimal downtime for end-users.Conducted thorough hardware assessments, including troubleshooting and replacing faulty components such as motherboards, RAM, hard drives, and power supplies.Installed, configured, and maintained operating systems (Windows, macOS, Linux) and application software, guaranteeing optimal system performance.Performed routine system updates, patches, and security audits to safeguard against vulnerabilities and ensure compliance with industry standards.Provided exceptional customer service, offering clear and concise technical explanations and troubleshooting guidance to non-technical users.Documented all repairs, configurations, and troubleshooting steps, maintaining accurate and up-to-date records for future reference.