John Keller Email & Phone Number

Colorado Springs, Colorado Area

Oversee Product Development, QA, Support, Documentation, Operations, SaaS infrastructure, Customer Implementations, Customer Success, and Sales

Colorado Springs, Colorado Area

Leading the Skyline PriceAdvantage product development team using Agile Scrum and Kanban. Development Manager responsible for the planning and delivery of each new COTS product release. R&D Manager responsible for the hire and fire of the development team.PriceAdvantage Fuel Price Management Software allows Convenience Stores to automate the collection of competitive data; perform detailed price strategy analysis and optimization; update new fuel prices at the Point-of-sale, pumps and electronic price signs; and receive real-time price change confirmation.

Hands on software developer for an IT server provisioning request process for a global bank. Converted a series of spreadsheets used for tracking IT service requests into a SQL Server database with a Web UI front end, using Serena Business Mashups (formerly known as TeamTrack) in a SaaS environment. The solution was well received and the customer is currently evaluating this solution for possible implementation.

Delivered four major platform releases and 19 application releases for the Web and Mashup development platform named "Serena Business Mashups" (formerly "TeamTrack"). Developed and implemented the vision of an application library providing pre-built solutions to a wide range of business process problems, available at http://www.serena.com/products/sbm/sample-applications.html. Led the cross functional Scrum team in all aspects of Agile including the definition of Stories and Story Unit definitions, scoping of Sprints, leading Daily Standup meetings, running Sprint Reviews, and facilitating Sprint Retrospectives. Frequently achieved 100% completion of all Story Units. As Product Owner, wrote Sprint Stories, contextual marketing definitions, set Story priorities, and accepted Stories as being complete.- Pragmatic Marketing Certification- Certified Scrum Master by the Scrum Alliance- Certified Product Owner by the Scrum Alliance- ITIL Certified by itSMF

As a Product Evangelist, met regularly with customers and prospects to gain industry insight. From this insight, defined and prioritized requirements, carefully tracking the execution of the new features and products. Included in this insight were numerous usability studies. Provided market positioning of the new offerings; presented the content at training sessions, both internal to Sales, and external to customers and prospects. Presented product positioning at public speaking events, webinars, and recorded demos. Audience ratings of these presentations were consistently among the highest. Provided technical and business analysis of potential partners. Keeper of the product roadmap. Product revenue grew from $8m to $30m. This is a flagship product core to the company strategy, consistently hitting revenue plan. - Twice voted a President's Club winner by Sales staff. - Winner of numerous Certificates of Excellence in recognition of outstanding public speaking presentations. - Winner of the Executive Victory Plan award.

Brought the discipline of Product Management to this startup software company. Introduced the concepts of Market Requirements Documents, Product Requirements Documents, and Product Roadmap. Managed a team of Product Managers who owned these documents for six major releases of the company's Web application platform called TeamTrack. Wrote white papers that were published in trade magazines. Company representative on Press and Analyst tours. Represented the TeamShare product vision in due diligence interviews, leading to the Serena acquisition.- Interviewed with Industry Analysts and by the press - Quoted in published articles - Multiple winner of Employee of the Month elected by my peers

Owned the definition, positioning, and development of sample applications demonstrating the capabilities of the company's sole product that built database driven websites. This product ultimately became part of Dreamweaver Ultradev when the company was acquired by Macromedia.

Product Management responsibilities for the HEAT help desk product. Defined and launched the product HEAT Asset Manager. Company evolved into Front Range Solutions.

Managed staff of seven including hardware technicians, software analysts, telephony and network administrators in the internal help desk support function. Managed a $600,000 budget keeping spending levels under budget two consecutive fiscal cycles.

Customer liason to IT. Provided business analysis services to departmental clients. Personally taught the President how to use a computer.

Bs/Ba, Marketing

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services