Pivot to a new way of working - one that reliably delivers value, respects people, and maximizes organizational flexibility.PIVOT Agile helps your organization identify and adopt better ways of working regardless of the size or scope of the change. Guidance comes from decades of experience across a wide variety of industries and education in Industrial Engineering, Agile, Lean-Kanban, and the Scaled Agile Framework. However, all recommendations, consulting, and coaching are based on the specific context of your organization.PIVOT Agile currently offers fun and engaging certification classes and workshops from SAFe along with custom-created non-certification courses and workshops.Due to its small size, PIVOT Agile often partners with other companies to best serve our clients.

Crescendeo Services supports the arts by providing quality audio equipment, audio engineering, and training at prices to schools and other non-profit organizations that are well below industry average. While Crescendeo Services can perform installation and engineering, the main focus is on educating young people (and faculty and other adults) in the proper use and care of equipment. The result of this partnership is a better experience for those on stage, in the audience, and at the front of the house (that is, behind the sound board).

Doing business as Diana Kite Art and formerly known as DekoMuse, Diana Kite Art LLC is a creative arts business. See more at www.dianakiteart.com

Member of the PepsiCo Lean Agile Center of Excellence helping to guide and track PepsiCo's Agile and DevSecOps re-org and transformation. This includes building out short term plans; proposing the transformation framework and roadmap; estimating transformation activities; advising on and creating appropriate training; communicating with all levels of effected personnel; and defining and delivering corporate transformation metricsCoached Quaker Canada through implementing SAFe practices for the purpose of managing Supply Chain and Finance process improvement work; IT was not a major part of these activities. The first PI Planning event occurred four weeks after initial engagement (in SAFe terms, we launched an Agile Release Train in 4 weeks) despite the fact that less than 1/2 of the people had been trained in agile methodologies prior to my arrival. Due to COVID-19 the first Inspect & Adapt workshop and second PI Planning event were virtual, requiring additional guidance on process and tools. Despite the pandemic and its front line impact, Quaker Canada still delivered important changes quickly utilizing SAFe for business process improvement.Delivered multiple Scaled Agile Framework 4.6 and 5.0 classes. Co-created an introductory half-day class to provide the necessary foundation for the 2 day formal certification class.

We guide organizations to deliver more value faster through Agile training and Agile coaching. We work hard to make Agile transformations smoother for our clients by using a pragmatic, customized approach. Our goal is to accelerate clients through the agile learning curve to achieve significant gains. We also try and have fun along the way.Member of a coaching team responsible for improving delivery and mitigating audit findings from previous delivery efforts.• Facilitated Value Stream Mapping exercise and documented Operational and Development Value Streams.• Trained team members in Agile processes and coached the teams through basic ceremonies.• Established prioritization method (Weighted Shortest Job First) with business representatives to ensure featureswere properly prioritized.• Established, confirmed, and communicated true Minimum Viable Product for PLM re-write and facilitatedProgram Increment Planning event to create delivery plan.

Agile and Release Management Coach helping L Brands refine and improve their Release Management process so they can increase Customer delight with new features in their digital experience.

Enterprise Business Agility CoachResponsible for creating the company’s enterprise agile transformation strategy and leading its execution. Led the cross-organizational Lean Agile Center of Excellence to ensure alignment of agile coaches across the company.• Created new Value-Stream oriented transformation approach.• Co-authored 2 new introductory courses which utilize advanced adult learning techniques. These courses are instrumental in the start of the agile journey.• Wrote the Business Agility Transformation Playbook which will serve as a reference guide for coaches and practitioners inside Equifax.• Trained over 500 people in SAFe across all 4.0 and 4.5 classes available at the time in 4 countries to empower new Lean-Agile leaders, Product Managers, Product Owners, Scrum Masters, and Agile Team members. Coached several coaches through their initial training delivery.• Launched 3 new Agile Programs and improved many others.• Guided Portfolio creation and alignment in several business units.Agile CoachAs a member of the Product Management organization• Co-launched 2 new Agile Programs and coached 6 immature Programs, leading to significant improvements in delivery. Members of the Programs internalized Lean-Agile principles to the point that Agile hands-on coaching was no longer required.• Rescued a disastrous implementation by utilizing an incremental approach despite initial objections from executives and other leaders.• Piloted new approach to communicating within dispersed teams and organizations that led to increased trust and better delivery results.

Created a new Analysis as a Service solution which will lead Coca-Cola Bottlers through a Route To Market assessment process and perform analysis on their behalf. As a result, Bottlers can re-engineer their organization to optimize growth and cost savings.• Guided key stakeholders through a solution re-visioning process that created a new approach that will lead to broader adoption and superior results by de-emphasizing the IT component of the solution.• The Analysis as a Service approach will save Bottlers approximately 80% over previous approaches while accelerating their ROI.• Saved over $1M in development costs on a budget of $1.5M.• Completed successful pilots in 5 countries on 4 continents.

Managed relationship between the business and IT to prioritize and implement all IT improvements to multiple web applications. Supported internal marketing communications; managed customer communication and expectations; facilitated business to business marketing.• Created a new governance process and tool for prioritizing enhancement requests, which replaced inefficient planning process to better meet business needs.• Initiated focus on SEO for business-to-business marketing site: educated organization on SEO principles and tools, leading to 100% increase both in number of ranked search terms and top rankings in Google, and 44% increase in impressions and clicks in 90 days.• Analyzed, selected, and recommended technologies to meet business needs, including video streaming, security, social media, and performance improvement technologies.• Introduced new tool to capture qualified leads for Coca-Cola FreeStyle to support company’s top initiative.Technologies Utilized: SharePoint, WebTrends, Google Webmasters Tools, Akamai

Managed a team of six project managers responsible for delivering projects sponsored by CIO or EVP of Risk and Compliance. Created business cases and represented new projects to executive steering committee for approval and advised on investment prioritization. Responsible for Systems & Technologies and Facilities workstreams for expansions into Mexico and Brazil. Brokered discussions, negotiated, and diffused crises across three formerly independent companies. Identified infrastructure specifications, purchased equipment, and coordinated configuration and release management.• Consolidated four offices in Mexico City into one new location following an unexpected loss of lease as part of a merger and acquisition program.• Crafted new travel and personnel safety protocol, including cultural sensitivity, physical safety guide, civil unrest emergency response plans, and medical emergency components, resulting in the creation of a new internal security position. • Implemented multiple data security technologies during height of targeted hacking attacks. • Encrypted 40 billion rows of sensitive data, reducing risk in event of a breach.• Brought new mainframe online 60 days after project approval, providing much needed capacity prior to holiday peak processing season.• Managed migration and testing of mainframe systems to new Tier 4 datacenter without any work or financial processing interruptions.• Championed and delivered complex maintenance upgrades of key platforms.• Implemented over 100 servers in four environments.• Deployed fully redundant, load balanced solution designed for very high availability.• Negotiated solutions across isolated, entrenched, culturally diverse teams to resolve major issues.Technologies Utilized: Oracle, SQL Server, WebSphere, TIBCO, MQ Series, BlackBerry Enterprise Server, Stratus, Voltage Encryption and Key Management, VMWare, NetScaler Load Balancer and App Firewall, Clarity

Responsible for creating material for two courses on the art of live audio production. Teach students through a combination of lectures and hands-on experience. At the end of the second course students are capable of all aspects of engineering live events, including system set-up and audio engineering.

Created and executed custom business solutions from ideation through closeout. Supported sales by identifying solutions, finalizing agreements, responding to RFP’s, and determining profitable professional services rates. Managed user requirements by defining, prioritizing, and solving needs within the business constraints.• Delivered professional services projects of approximately $3M in continental U.S., Hawaii, Canada, and Asia in support of approximately $3M additional in product and recurring revenue.• Proposed solutions, including budget, for over fifty prospective projects.• Conceived and sold (both internally and externally) new professional services contract model which reduced project startup time by 80%, accelerating revenue recognition.• Directed technology and platform for a new tool which cut data conversion time by 25%.• Negotiated and implemented solution which decreased the design phase of new product rollout time by 30%, allowing the customer to introduce new services in a competitive environment.• Led initiative to measure and rate variability of data to create new conversion pricing model.• Performed extensive pre-sales requirements work with USDOD Contractor in Hawaii, establishing a relationship which culminated in $2M professional services plus a 10-year contract, with inherent potential for additional projects throughout the Pacific.• Coordinated professional services and development teams internationally, including members in India, the Netherlands, Quebec, and Malaysia.Technologies Utilized: MicroStation, Bentley Communications, Bentley Map, Oracle, Microsoft Project Server

Proposed process changes to increase labor efficiency and reduce cost in a unionized environment. Analyzed employee assessment techniques and developed new measures. Directed time studies and audits.• Identified discrepancies between policies and actual staffing plans for $480,000 annual savings.• Proposed enhancements to existing process that would save 3 employee-days per month.• Analyzed relationship between weather and workload for the purpose of using simulation to optimize staffing in near real time.Technologies and Methodologies Utilized: Time studies, Excel, R Project for Statistical Computing

Created business solutions to support field personnel and headquarters staff. Developed an internal web-based mapping and Business Intelligence system. Managed all phases of System Development Life Cycle from ideation to closeout and support. Researched and selected appropriate technologies to advance and improve product. Managed vendor process, including bidding, contracts, intellectual property, and contractor supervision.• Concurrently directed $5M and $1M projects to the same system over the course of 2 years.◦ Conceived and developed new process for customer inquiry application to decrease customer wait time, shorten billing transaction time, and identify marketing opportunities.◦ Drove down costs more than 30% through project synergy, negotiation, and vendor management.• Integrated data from multiple legacy systems. Supervised a team of 9 members from 4 organizations, as well as over 40 people, including consultants from Accenture and Cap Gemini. Advised monthly Executive Steering Board.◦ Created and sold business case proving that project met target ROI to fund the $5M project, which had previously been rejected for insufficient support.◦ Re-engineered the facility planning process for first time in 10+ years. Patent pending.◦ Oversaw creation of all data integration business rules which automatically integrated data from 3 legacy systems into a decision support system. Patent granted.◦ Successfully implemented initial release and dataload of over 200,000,000 rows of data on time.• Successfully delivered a server-based process to generate data required by the FCC, allowing the company to enter a new, strategic, and highly profitable market.◦ Completed in 3 months a project estimated to take 2 years by optimizing system resources.◦ Created new data-analysis algorithms that increased successful analysis of data by 20%. ◦ Invented new data-analysis algorithm to identify customers for new product offering. Patent granted.

Engineered telecommunications facilities. Trained engineers in engineering principles, drafting, and telecom electronics.

Contractor to BellSouth.Engineered and enhanced design of existing and new telephone infrastructure. Trained and managed engineering teams.• With only six months of corporate experience, was chosen to manage a 4-engineer team with a 60-day work backlog. Eliminated backlog while maintaining priority jobs.• Created and implemented a project management system to distribute and process work requests.• Created a new process which streamlined drafting and encoding work.

Created and managed a new division to create, market and distribute resource materials. Established inventory control and warehousing processes. Implemented production and quality assurance processes. Recorded and mastered spoken word material. Trained and managed volunteers.*Produced revenues of approximately $75K in first year.*Resources has since grown to a diversified and high-revenue organization.