Jeff Kovach Email & Phone Number

Detroit, Mi

Responsible for the application managed services at a Global Automotive Supplier. Led the development and operational activities, customer satisfaction, operational excellence and growth opportunities. • Managed 250+ resources from US, India and Hungary in support of global applications supporting manufacturing, HR, business and communication services. • Led a 18 Month IT restructuring program to re-host, clone and data separation of the IT landscape for over 200 applications to create three independent companies

Greater Detroit Area

Managed all HP Infrastructure components for Global Music Company. Direct a global employee base of HP Team members located onshore and offshore with facilities in Mumbai, Costa Rica, Kuala Lumpur, and across the US. • Services delivered include Data Center Management, Service Desk, Deskside Support and Security Operations• Successfully developed and managed a high performing global team in a complex and competitive matrix managed environment.• Worked with HP Executive Management to develop and implement a new cutting edge delivery model, which simplified and improved communications and visibility into operational metrics.

Greater Detroit Area

Responsible for deploying and managing enterprise collaboration services; providing MS SharePoint, MS Exchange and desktop services.

Greater Detroit Area

Managed a team of over 300 people globally in support of the Global Order Fulfillment and Global Purchasing business units at an Automotive OEM. • Responsible for application development and operational activities for over 85 applications used and deployed globally in support of Vehicle Order Fulfillment and Purchasing processes• Responsible for customer satisfaction, operational excellence and growth opportunities for the Global Order Fulfillment and Global Purchasing portfolio• Led the application modernization and transformation plans for applications supporting Vehicle Order and Production Management and Purchasing processes

Greater Detroit Area

Application Executive responsible for EDS service to GM’s Global Sales Service and Marketing division managing the client satisfaction, operational excellence and growth opportunities. Consulted with GM on strategies for vehicle shopping on the web• Solution and delivery accountability for redefining GM’s Vehicle Retail programs, including consulting with GM Dealers and Marketing departments for ecommerce and CRM initiatives• Program Management for the development, testing and implementation of North America’s Order Workbench which redefined how GM dealers process data with GM• Program Manager for a Siebel and Web application implementation that automated the GM employees discount program with integration to GM’s employee call center.

Greater Detroit Area

Responsible for end-to-end program delivery and service excellence across GM’s ecommerce and Portal applications and infrastructure and consulted with GM on strategies for vehicle shopping on the web. • Provided consulting, sales pursuit leadership, program management for web-based operations within eGM• Led the EDS operations delivery team for GM's eGM business unit supporting over 12 major GM web initiatives worldwide• Reduced the number of Severity 1 incidents by 30% and improving overall availability for all eGM’s web sites• Consulted with various GM Business units on best practices for implementing a web-based operations support team• Led a team of over 50 resources that develop GM’s first automotive shopping website, GM BuyPower• Led the implement of over 7,000 GM dealer websites across the US• Developed the program that enabled GM Certified Used Vehicle Website