Jakub Wolak Email & Phone Number

Calgary, Alberta, Canada

• Developed a software implementation process that I utilized to successfully onboard clients on over $1 million worth of software. • Collaborated closely with C-level and management client stakeholders to gather user feedback on the software product.• Visited clients both in office and field settings to collect user experience data and provide product support.• Established and maintained a comprehensive customer feedback register, instrumental in shaping the product roadmap.• Collaborated with the Software Department Director to craft business cases for new products and features and designed them using Figma.• Effectively tracked, replicated, and prioritized all reported bugs within our team.• Participated actively in the Scrum process to ensure the incorporation of client feedback and timely resolution of identified bugs.• Assumed responsibility for product quality assurance, including conducting various tests such as regression and user acceptance tests prior to production release. • Facilitated successful login and utilization of our application for hundreds of users, ensuring a seamless user experience.• Collaborated across multiple departments within the organization to identify and capitalize on revenue opportunities while ensuring client success.

Calgary, Alberta, Canada

• Collaborated with a diverse team of individuals from various majors, alongside seasoned industry professionals, to develop an innovative solution empowering emerging leaders to attain board positions.• Initiated research and conducted insightful discovery calls with board members in Calgary, gathering crucial data to inform the creation of our prototype.• Designed a website prototype by synthesizing insights from industry experts and leveraging outputs from various support tools, including mind maps.• Delivered the final result to an array of sprint stakeholders, including professors, industry leaders, and fellow entrepreneurs.

Calgary, Alberta, Canada

• Contributed to requirement gathering to facilitate our team's development of cloud integrations for clients through the Dell Boomi iPaaS.• Collaborated with executives and supervisors to innovate fundamental business processes and solutions to existing roadblocks.• Produced a variety of documents and Gantt charts that meticulously outline our processes, contributing to efficiency improvements and an enhanced employee onboarding experience.• Performed quality assurance checks on various Scope of Work documents before delivering them to clients, ensuring accuracy and reliability.

Calgary, Canada Area