Product Delivery Manager
CurrentAt Cresen solutions, we build software for the life sciences industry specifically focused on compliance. We have several products that are continually gaining traction. Power CMS is our free tool that puts the CMS data into an easily digestible and helpful format. MonitorMate plans and tracks the monitoring of activities; SpendMate allows companies to create US and Global transparency reports easily. Finally, EngageMate tracks the whole process of the HCP/ HCO engagement lifecycle. As the Product delivery manager for EngageMate, I interact with our clients to gather requirements and fully understand their needs. Then convey that through technical writing and speaking to the development, testing, and business/ data analysts teams. Ushering the product development from start to finish and ensuring the product meets our quality standards. Finally, maintaining and enhancing the system to secure client satisfaction and maintain 100% client retention.