- Lead global cross-functional teams to manage critical programs within Google to help our advertisers get the most from Google products- Consult and influence senior stakeholders within Google to initiate and drive new programs that are focused on improving overall performance of the organization

- Led a team of specialists who provide world-class technical solutions for Google's largest advertising customers, agencies, partners, and internal sales teams-Worked with cross-functional teams across geographies to own, influence, and drive key initiatives impacting customer support operations

As an expert in Google's/YouTube's video, and display ad products, I work cross-functionally with product, engineering, product operations, customer solutions and sales to develop global support strategies and advocate for product improvements to drive efficiencies and improve customer experience

Provided expert video support on campaign creation, delivery, optimization and technical feasibility consultation across YouTube auction and reserve formats. Partnered with sellers to align on market specific business objectives, advertiser needs, and revenue opportunities. Also worked cross-functionally, coordinating activities to ensure a consistent, effective and scalable service model, landing the vision of the new Video Specialist team. Acted as a thought leader in video campaign strategy, optimization, reporting and measurement. Used insight and analysis to identify and develop cross-sell and upsell opportunities for partners in Sales.

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X, formerly known as Google X, aims to create radical new technologies to solve some of the world's hardest problems. Contributed in a 6 month rotation to early stage moonshots, leveraged my experience operationalizing and scaling technologies to accelerate early stage projects.- Established a foundation for a thriving organization, creating operational rigor and cultivating a productive team culture- Focused on storytelling and developing the narrative to gain internal and external partnerships

- Laid the groundwork for operational and tool changes necessary to support Google Preferred at scale in 2021- Partnered with Pricing and Product to craft the comms and support strategy for a new Google Preferred pricing structure- Collaborated across 5 internal teams, addressing 20+ technical issues identified during 2019 Upfronts, enabling successful fulfillment of all Q4 media budgets, despite complications- Led work to improve efficacy of a foundational internal tool, managing across Product & Tools Operations, Customer Support and SMEs to consolidate feedback streams (4 to 1), review and prioritization of 12 (from 38) feature requests, and establishing more rigor around escalation guidelines

Sitting at the intersection of sales, product, and customers, I focused on technical operations and solutions. Led and executed campaigns and projects supporting clients who purchase digital media to promote their marketing objectives. Worked closely with Google Sales, Agencies and Advertisers to consult on media pitches, campaign executions and custom solutions. Combined my deep understanding of Google products with industry expertise to provide best-in-class solutions.- Proactively identified the risks of a new buying door, mitigating significant negative impact on US Google Preferred inventory and revenue- Initiated trainings/tagging systems which yielded an immediate improvement in spec rejections (~99% reduction in errors, leading to 80% higher on-time launches), and facilitated efficiency gains in communication with sales/agency, ultimately leading to 0 tag mapping errors and easy post-campaign creative analysis- Worked cross-functionally to find a scalable solution for a custom reporting requirement for an agency, saving 40 hours of work

Executed and managed reservation campaigns for clients such as Nestle, BP, and Coca Cola, on Google's O&O properties. Advised on technical specifications and acted as consultant to internal teams on how to successfully execute campaigns on the network. - Led a team of 5 to create a training program, enabling the launch of a new Global Vendor Program- Head of knowledge management for the broader Media Management team of 20+ FTEs, standing up and maintaining internal resources necessary to support the skills of the team at scale- Contributed as the Americas subject matter expert (SME) streamlining and scaling the QA process for reservation video ad products- Helped build and pilot an innovative ticketing system allowing our team to better track and account for work, subsequently optimizing operations where necessary- Created and maintained a new notification system for our Sales teams, resulting in a more seamless post-sale process