Jason Wong Email & Phone Number

Santa Clara, Ca, Us

San Jose, Ca, Us

Lead People Operations to design and deliver exceptional people experiences with connected, scalable, and reliable solutions for eBayers. Oversee People Programs, Analytics & Insights, Technology Solutions, Regional Experience Services, M&A. Collaborate with Legal, IT, Real Estate, and Finance to enable employee strategies

San Jose, California, Us

Built global people services to enable Logitech's culture as a foundation, to design exceptional experiences to enable people to create and achieve. Transformed and scaled people services (programs and planning, HRIS, HR Analytics & Business Intelligence, regional support centers, knowledge management, and manufacturing site operations & services)• Co-designed and enabled employee centered programs across HR (e.g. Global Wellness, Future of Work) while addressing foundational HR process and systems issues to support business growth of 74% and 13% employee growth • Built model to scale people operations and service delivery to meet increased volume of 4X over 2 years while delivering 99% Employee Satisfaction• Created mobile first self service experience and knowledge management practice to scale People Services support globally, resulting in 30% improvement to resolution time

San Jose, Ca, Us

Directed global team of 500 and expanded people operations services (HR, IT, Finance) to 200,000+ clients in 100 countries. Created consumer like experiences through simplification, digitization, and user centric design. Built new capabilities and create capacity to scale through process, policy, and technology • Transformed delivery of key employee experiences (Apple store like support centers, workplace services, onboarding, new hire orientation, benefits enrollment, employee engagement, people analytics, performance coaching & assessment)• Established digital transformation & analytics centers of excellence (e.g. predictive business insights, machine translation, click-to-chat, virtual assistants, etc.)• Collaborated with functional partners to co-design strategy, policies, and more agile operating & service delivery model, resulting in improved digital experience, increasing employee satisfaction to 97% while handing increased volume of 16%• Led global project management, process improvement and continuous improvement to scale operations and reduce costs by 20%

San Jose, Ca, Us

Transformed global team of 1,000 and created new employee centered delivery and response team. Redefined the global delivery of HR, Payroll, & Stock Support, Local HR Services, Benefits Administration, Total Rewards & Performance Management Delivery, Employee Relations, IT Remote Support, Local IT Support, and Knowledge Management.• Partnered across HR, IT, Facilities, and Finance to define multi-year strategy to transform user focused employee experience design of services vs. traditional functional focus• Increased first contact resolution to 90%, reduced case age by 5%, and improved cycle time 11%• Reinvigorated team and boosted morale. Unified fractured functional teams into one aligned team. Employee engagement scores improved from 76% to 98%, 17% above company average• Improved delivery of annual HR programs such as benefits enrollment, performance review, promotion planning, and raise & bonus planning• Advised on building and scaling of new HR initiatives such as, employee recognition, total rewards redesign, Affordable Care Act, on-site health center, and global benefits portal• Scaled services to meet company growth by data driven decision making, reengineering processes, renegotiating vendor contracts, continuous improvement, introducing lower cost channels, and driving automation

San Jose, Ca, Us

Collaborated with CxO leaders (Engineering, Sales, Services, IT, Supply Chain, Finance) to redefine and govern Operations strategy and associated strategic initiatives. Addressed how Cisco would support new business models, expand in emerging countries, and support growth from $40B to $80B in revenue. Reported to COO.

San Jose, Ca, Us

Led internal consulting team to address high priority operational issues. Responsible for analysis, solution definition, and execution. Worked with Cisco’s most senior operations executives. Utilized a data driven, voice of the customer approach that led to faster cross-functional alignment. Reported to COO.

Chicago, Illinois, Us

Directed teams to provide strategic management consulting and deliver business results for Fortune 500 companies across multiple industries (High-Tech, Consumer, Pharma/Bio-Tech, Retail, and Oil & Gas). Focus areas included growth strategies, operations transformation, supply chain and distribution, IT, merchandising, HR, Finance, & corporate venture capital.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (B.S.)