Worked in an Agile team supporting reporting system and databases. Maintained Jira ticket progression for monthly releases of over twenty changes each month. Responded to on-line system user requests and emails. Created over six user stories per week to illustrate user requests for system corrections and enhancements. Assisted developers by creating detailed SQL queries and report generation. Managed UAT with business partners and performed post-production testing.

Team leader and Senior Business Analyst using Agile. Involved in developing with the Product Owner the design, requirements, testing and implementation plan for the team from inception to implementation. Participated in full life cycle on large scale project and created project documentation and deliverables.

Worked in a fast-paced Agile development team to support the Credit card issuance process. Coded, tested and documented changes for new enhancements and maintenance of system in preparation for package release.Worked as a Business Analyst using JIRA to gather requirements and analysis of projects for the Agile team to be assigned and complete the effort.

Collaborated with team members in the data management maintenance teams to integrate multiple independently operating systems (ACE and CHUBB merger in 2016) into a single, user-friendly platform. Reviewed, analyzed, and documented information from test plans and DB2 database results using SQL and File-Aid. I carefully verified continuous compliance with Quality Assurance test plan specifications. In addition, I analyzed and created technical details for the architecture and definition of new data elements, keeping it in sync with previously defined members and codes. I developed code confirmations and altered the database as needed.Fostered strategic relationships with stakeholders and business groups. I also maintained consistent communication with internal teams and senior leadership to energize operations. Also translated business and technical requirements for the claims system into concise documentation for programmers, designers and management team.

Contributed to the quality assurance review and testing of one of ACE/Chubb’s large data warehouses using IMS, DB2 and SQL. I developed and implemented test plans across multiple systems. I also coordinated, validated, and documented the test results. I analyzed the root cause of system errors, and reduced total errors generated by 50% in just one year.As team leader, I spearheaded the conversion of more than 1000+ “legacy” COBOL programs to the highly advanced COBOL II program. I mentored and trained new team members on system elements.