Joel Worthington Email & Phone Number

Chicago, Il, Us

At JWC, we leverage our deep experience with large organizations, perspectives from diverse sectors, and strategic design methods to facilitate creative collaboration and the adoption of innovative ideas. Our mission is to align strategy with real human needs - enhancing people’s experiences as a team or as a customer - through collaborative, creative, and capability-building approaches.We’ve worked in that capacity with a health insurance provider to foster understanding of multiple constituent perspectives to better develop and align around human-centered, digital experience strategic priorities. We’ve worked with an academic medical center in two departments to create strategic frameworks, experience concepts, and an implementation roadmap. We’ve also provided HCD leadership training and coaching to large health systems, small Federally Qualified Health Centers, health management graduate students, and national health associations.Learn more: www.jwcollaborative.com

Chicago, Il, Us

Sitting at the fulcrum of the federation of BCBS Plans, the BCBSA CX team guided, influenced, inspired, and collaborated with Plan teams to make member experiences the best they can possibly be. We convened Plans, developed strategic resources, co-designed solutions with business lines, and grew HCD and CX capabilities. I partnered to highlight mental health opportunity spaces for a Plan with primarily rural constituents; co-facilitated team-building and visioning workshops; provided member-centric, strategic guidance for a major health equity survey tool; and created an HCD virtual course for Plan participants.

Chicago, Il, Us

Spring 2019 and Spring 2020: “Introduction to Human-centered Design” in the Department of Health Systems Management of the College of Health Sciences. Fall 2017: Guest lecture on “Designing Experiences in Healthcare”.

Omaha, Nebraska, Us

A consulting practice leader, design strategist, thought leader, and firm-wide influencer, I shaped cross-sector client pursuit value and explored new opportunities by cultivating relationships. I facilitated knowledge, skill enrichment, and impact through HCD training, co-creation workshops, and tool development to help evolve internal capabilities and culture.

Omaha, Nebraska, Us

I collaborated with my Strategic Innovation teammates to make, mold, and manifest transformative solutions by pushing thinking and doing beyond business-as-usual. We helped ambitious, forward-thinking organizations facing wicked problems design solutions that could make a lasting impact on the lives of the people they served.Clients included: University of Texas MD Anderson Cancer Center, Ann & Robert H. Lurie Children’s Hospital of Chicago, Kaiser Permanente, American Medical Association, North York General Hospital, Society for Healthcare Strategy and Market Development, Richmond Steveston Community Centre

Chicago, Illinois, Us

Assessed market opportunities, formulated strategic plans, and advised system executives on strategic decisions for regional health care system while engaging all key stakeholders in planning, evaluation, and implementation.

Chicago, Il, Us

Directed multidisciplinary teams of consultants, analysts and researchers - modeling scenarios and analytical frameworks for a variety of health systems.

Chicago, Il, Us

Chicago, Illinois, Us

Served as chief relationship, project, and analysis manager for health system clients at an industry-leading health care intelligence and consulting firm.

Lake Forest, Il, Us

Gained significant experience at the Senior Management and Board of Directors levels within a 215-bed community hospital. Managed strategic and operational projects from inception through completion for the CEO and 6 vice presidents. Participated in strategic initiatives including merger and acquisition planning meetings, certificate of need applications, payer contract negotiations, and physician integration planning.

Master Of Design Methods, Design Strategy And Innovation

Master, Health Services Administration

Bs, Strategic Communications