John Rivard Email & Phone Number

An Information Technology (IT) Executive with excellent business skills and 20 years of experience with a Fortune 500 financial services company. Excels in creating business value with bottom line results in an IT project or operational environment.IT Service Management – Led the transformation of a traditional IT Operations department into an internal IT service provider focused on delivering business value to the enterprise. Resulted in a $50 million reduction in IT costs while accommodating a 10% growth in usage and improved availability. IT Project Management – As Deputy Program Manager executed $103 million replacement of the corporate data network infrastructure. Led vendor evaluation, design review and implementation. The network interconnected 30,000 user devices and 1,000 servers across 8 locations. Program completed 3 months early and $20 million under budget.Leadership – Experienced technical manager attaining level of Assistant Vice President in a major US corporation. Led voice network, data network, project management and product management teams. Teams ranged in size from 5 to 110. Successful by providing vision, establishing clear goals, and focusing on attaining measurable contributions. Communication – Experienced in university business teaching and corporate communication at all levels. Has developed the ability to bridge the business/IT communication gap. Demonstrated ability to present technical issues in terms meaningful to the business units.Specialties: IT Operations, IT Service Management, IT Finance, Strategic planning, Operational Planning, Budgeting, Managerial Economics, IT Business Metrics, Project Management, Program Management

Listed skills include Program Management, Solution Development, It Service Management, Product Management, and 40 others.