John Roberts Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

Santa Rosa, California, US

• Established Keysight’s transformation management office to drive a strategic shift from hardware to SaaS and recurring software revenue.
• Transformation Strategy: Defined software strategy and roadmap to improve CX and go to market capabilities, targeting 30% of total revenue from software with 70% recurring. On track to targets.
• Team Development: Built transformation office from the ground up, incorporating program management, business architecture, and global software licensing for a cohesive approach across software units.
• Software Ecosystem Modernization: Modernized & cloud-enabled software business systems including demand generation, quote-to-cash & post-sales support, improving scalability and efficiency.
• Customer Experience: Broke down functional silos, drove an integrated customer journey across all touchpoints, enhancing user experience and contributing to a 25% improvement in customer satisfaction.Inorganic growth.

Lisle, IL, US

• Led large-scale $250M IT & business process modernization across supply chain, product development, manufacturing, and CX.
• TMO build-out: Established transformation strategy, program management, change leadership, business architecture, and value realization functions to drive transformation toward goal of $100M in annual savings.
• Global implementation: Managed design and implementation of Siemens cloud manufacturing & PLM, Kinaxis supply-chain, Salesforce Sales & Service Cloud, and Adobe across 25,000 employees, 50 plants and 4 divisions.
• IT Modernization & Cloud Migration: Directed migration to cloud-based applications integrated with SAP, leveraging agile methodology and microservices, resulting in a 30% reduction in legacy applications.
• Customer-Centric Digital Strategy: Redesigned Molex.com on Adobe AEM integrated with ServiceCloud, supporting key customer personas and self-service. Increased engagement by 40% and reduced call-center volume by.

Santa Clara, CA, US

• Dual reporting to the CRO and CIO, turned around a challenged digital organization, transforming go-to-market and enabling the end-to-end customer lifecycle, resulting in significant revenue growth.
• Go-to-Market Transformation: Implemented digitally powered demand generation, sales motions, and quote to cash to optimize transactional and high-touch sales, driving 25% YOY growth in online revenue to $800M annually.
• Recurring Revenue Enablement: Built out digital marketing function and implemented revenue marketing best practices using Adobe & Eloqua to drive $2B in annual sales, with a 30% improvement in customer satisfaction.
• Self-service Enablement: Developed MyAgilent, an integrated customer portal integrated with SAP, and implementation of WeChat in China, reducing call center demand by 40% with improved customer experience.
• Agile Enablement in Regulated Environment: Enabled agile methodologies to iteratively advance capabilities while supporting FDA-validated systems, GDPR, ISO 9001, and other compliance standardsSystems: SAP ERP & CRM.

Round Rock, Texas, US

• Established EMC’s first cloud commerce function to drive growth of storage products in SMB markets and enable seamless add-ons for enterprise accounts.
• eCommerce Strategy & IT Integration: Launched EMC’s first cloud commerce platform, driving guided selling integrated with partner networks, achieving a 30% increase in qualified partner leads.
• Digital Product Integration: Embedded eCommerce within high-end storage product configurations, streamlining online ordering and increasing add-on sales by 25%.Systems: Adobe, SAPProcesses: Demand generation.

• Turned around a challenged, disjointed digital organization and led the transformation of the online business model, driving significant revenue growth and improving operational efficiency.
• Team Optimization: Centralized IT and digital functions with integrated PMO, reducing costs by 15% and aligned initiatives across marketing, sales, and customer service. Funded all investments through OpEx savings.
• Digital Operations Scaling: Expanded online revenue from $400M to $1B by optimizing B2B eCommerce channels integrated with Oracle ERP.
• M&A IT Integration: Led IT integration of Applied Biosystems and Invitrogen digital functions, ensuring a smooth transition and enhanced digital capabilities post-merger.Systems: SAP, Oracle ERP, Oracle ATG, Oracle.

Master Of Science (Ms), Systems Management

Bachelor'S Degree, English