John Ruggles Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

• Facilitated timely and accurate processing of all necessary paperwork and information pertaining to the closing process.• Served as a proactive liaison and coordinator between the Company, lending institutions, title companies, Realtors, and clients to ensure seamless transactions.• Established and managed customer files to enhance organization and accessibility of essential documentation.• Conducted audits and prepared final bills, deeds, and other vital closing documents with meticulous attention to detail.• Tracked and efficiently distributed keys and Certificates of Occupancy to relevant parties.• Compiled and disseminated weekly, monthly, quarterly, and annual reports to provide comprehensive insights into closing activities.• Updated and maintained essential programs with closing information using JD-Edwards software.

Indianapolis, Indiana Area

• Coached employees through day-to-day work and complex problems.• Monitored employee and customer interactions to assess quality of service.• Assessed personnel performance and implemented incentives and team-building events to boost morale.

Indianapolis, Indiana Area

• Directed and supervised Claims Dispute Department for Medicaid and Affordable Care Act claims.• Implemented project management techniques to overcome obstacles and increase team productivity

Indianapolis, In

• Regulatory compliance oversight for securities firm• Responsibilities included reviewing trades, social media compliance and branch office inspections.• Identified, investigated and documented compliance violations and recommended corrective measures.• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.

Indianapolis, Indiana Area

• Supervised a team of 15 customer service representatives responsible for reserving time share owner vacation stays.• Monitored team's performance and gave feedback when necessary.• Offered advice and assistance to customers, paying attention to special needs or wants.

Indianapolis, Indiana Area

• Managed a phone quality assurance team of 20 located in Indianapolis, IN and Orlando, FL• Performed root cause analysis to identify and resolve quality issues.• Monitored staff organization and suggested improvements to daily functionality.

Indianapolis, In

• Managed a phone sales and service team of 15.• Evaluated interactions between associates and customers to assess personnel performance.• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Indianapolis, Indiana, United States

• Licensed investment sales and service representative in contact center environment.• Collaborated with clients to develop customized investment portfolios.• Educated clients on potential risks and rewards associated with various investments.