Leading a MIS & Analytics team to deliver all functional reporting and performance analytics for the Third Party Servicing Oversight program including KPI/KRI reports, performance trending, and regulatory compliance monitors.Developed and operationalized the data governance framework within the MIS organization to ensure risks were mitigated while maintaining flexibility and an accelerated development lifecycle. The framework/process is a culmination of industry best practices, methodologies, and proven tools intertwined to provide a tightly controlled solution.

Director - Business Intelligence & Business Process Management PracticeSenior Consulting ManagerProvide thought leadership to existing and upcoming client engagements as part of business development.Develop technical solutions and/or services in the Business Intelligence and Business Process Management space that are marketable and lead to sustained business.Collaborate with strategic software vendors to promote the company's expertise in the industry and showcase the capabilities of the tool by developing working prototypes.Perform software and service evaluations as part of business development and pre-sales activity.

Responsible for ensuring reporting compliance in the government’s Making Homes Affordable (MHA) programs by implementing a modified project management lifecycle model to accelerate the timeframe in which work is inventoried, analyzed, approved, and scheduled into an IT SDLC model.Developed a sustainable business and process model flexible enough to quickly adapt to the constantly evolving government directives and operational changes in support of such programs, while maintaining data quality, controls, and on-time deliverables. MHA programs would include HMP 1st & 2nd lien modifications, FHA/USDA 1st & 2nd lien modifications, HAFA, and adjacent directives (unemployment, escalated cases, and income verifications).

Spearheaded proof-of-concept efforts to continuously improve business processes and sales force effectiveness by leveraging automated solutions. Efforts included the R&D of emerging technologies to determine the viability within the current and future IT infrastructure.Acted as a technology consultant to third party vendors and business partners to deepen system integrations, which result in improved user experiences and increased the amount of information gathered for marketing analytics. The expanded Business Intelligence data provided the marketing group more visibility into the effectiveness of the product set and opened new solicitation channels.Drove sales force effectiveness by implementing real time solutions that integrated multiple marketing channels into a single application platform. Supported 600+ users, 5 marketing channels, and 6 system-to-system integrations to financial decision tools and origination platforms.

Provided enterprise level direction for the Domino infrastructure within the Mortgage Services Division by implementing architecture and development standards.Envisioned, deployed, and enforced a code use and reuse approach to all custom-built applications within the organization.Developed a lead generation and distribution application that enabled the organization to become 100% paperless, thus minimizing theft and data privacy issues. The application supported 2,000+ business users at multiple branch locations across the country.