- Developing and managing community building strategies

• Managing stakeholder’s interests• Hiring and developing talent• Handling customer escalations• Adapting strategies for development, training and tracking to meet KPI metrics and company goals,currently brought up store in company ranking from bottom 90% to in the top 50%• Driving operational excellence through improvement of communication from sub-20% to 80% compliant• Manage all store operations, including opening, closing, inventory, hiring, and marketing standards

• Adapting strategies for development, training and tracking to meet KPI metrics and company goals,currently brought up store in company ranking from bottom 90% to in the top 50%• Driving operational excellence through improvement of communication from sub-20% to 80% compliant• Manage all store operations, including opening, closing, inventory, hiring, and marketing standards

• Oversee the production of and hosted “Genshin Guys” Genshin Impact fan podcast with over 78,000+plays, 3000+ followers, and 2000+ active listeners,• Directly Manag branding and Podcast dedicated Discord server of over 400+ active members• Create and maintain professional relationships with content creators to create collaborative video and audio content

Creative, Creative Pro (Apple Stores: Royal Hawaiian (HI), Ala Moana (HI), Ginza (JP), Marunouchi (JP))• Lead and inspired multiple store teams to accomplish improvements in customer satisfaction surveys inover 20% across all categories• Optimized plans through partnering with management to drive Retail learning environment throughcompetency based training, various learning modules, group meetings, and focus on product knowledgeand instruction quality to meet training… Show more Creative, Creative Pro (Apple Stores: Royal Hawaiian (HI), Ala Moana (HI), Ginza (JP), Marunouchi (JP))• Lead and inspired multiple store teams to accomplish improvements in customer satisfaction surveys inover 20% across all categories• Optimized plans through partnering with management to drive Retail learning environment throughcompetency based training, various learning modules, group meetings, and focus on product knowledgeand instruction quality to meet training requirements• Oversaw the execution of creating, planning, reviewing and delivering training sessions to Apple standard,including special sessions requested by other internal teams• Promoted internal marketing strategies for Apple Arcade and gaming at Apple Retail (my passion!)• Taught/Instructed/Mentored Staff and Customers on various topics and sales strategies through Today atApple sessions in-store and online with average of 95-100 NPS score• Building and maintaining strong B2C/Retail sales account relationships and partnerships with Small andMedium Sized Businesses for executing technology-based sales plans though the Business Team• Mentored team members to pass session review more efficiently and raise NPS• Received multiple monthly bonuses for exceptional performanceLead In-Store Experience (Apple Shinjuku)• Maintained communication to keep trust and credibility through Apple and Japan’s rapidly changingenvironments while prioritizing satisfying customer needs and needs of the business• Consistently contributed new ideas to optimize sales and floor strategies, resulting in over 20% increase inefficiency in lower queue times and smoother workflow• Cultivated Development-rich work culture and environment through Enriching Lives philosophy andPersonal Development Skills, utilizing Apple competencies to drive my results• Maintain employee morale through COVID-19 pandemic by prioritizing one-to-one sessions to ensureemployees are aware of benefits and how to use them Show less

Project Lead at Pride@Apple Japan (Apple Japan)• Oversaw the execution of in-person and online events to optimize the experience for Inclusion & Diversity• Maintained and updated Pride@Apple Japan website• Raised awareness through meeting with ambassadors in store regularlyCellular Network Engineer Career Experience (Apple Japan Corporate - Roppongi)• Developed optimized cellular network QA testing processes for unreleased hardware and software whichinclude… Show more Project Lead at Pride@Apple Japan (Apple Japan)• Oversaw the execution of in-person and online events to optimize the experience for Inclusion & Diversity• Maintained and updated Pride@Apple Japan website• Raised awareness through meeting with ambassadors in store regularlyCellular Network Engineer Career Experience (Apple Japan Corporate - Roppongi)• Developed optimized cellular network QA testing processes for unreleased hardware and software whichinclude planning, executing, analyzing, and reporting of results to international teams• Created multiple living documents to organize team structure for incoming CE program participants• Managed communications between multiple international QA teams to meet product release deadlinesIn Store Guest Trainer ISGT In-Store Experience (Apple Ala Moana)• Worked with management and connection teams to creative incentives to reach KPIs to 80% success rate• Optimized schedules through management to allow proper coverage on the floor for training completionSpecialist (Apple Aventura, Apple Ala Moana)• Created exceptional customer experiences in store and maintained average of 90+ Show less

• Lead and developed an independent grassroots organization of 30+ voluntary staff members from all over the world into the world of gaming and esports• Organized esports tournaments of over 700+ players, 20+ in-house players, 5+ in-house teams, coaches, managers, brand marketing, merchandise, and website management.• Oversaw vision, protecting brand image, raising brand quality and awareness, and driving staff development through meetings and development conversations, planning… Show more • Lead and developed an independent grassroots organization of 30+ voluntary staff members from all over the world into the world of gaming and esports• Organized esports tournaments of over 700+ players, 20+ in-house players, 5+ in-house teams, coaches, managers, brand marketing, merchandise, and website management.• Oversaw vision, protecting brand image, raising brand quality and awareness, and driving staff development through meetings and development conversations, planning quarterly goals.• Understood and utilized gaming trends and marketing strategies• Maintained relationships with other organization and brand sponsorships Show less