John Sherrod Email & Phone Number

Franklin, Tennessee

• Serve as Apple device subject matter expert.• Manage a fleet of macOS, iOS, iPadOS, and tvOS devices using Jamf Pro.• Write scripts, and design and deploy policies.• Design processes to increase automation and efficiency for our IT Support team so we can be as nimble as possible in supporting the needs of our Apple device users.• Manage device enrollment and volume purchasing of apps using Apple Business Manager.• Create imaging and deployment processes for our Apple devices.• Empower our users to install the software tools they need via Jamf Self Service.

Brentwood, Tn

Administer our Jamf Pro instanceCreate configuration profiles and policiesBuild, maintain, and update our Mac imagesCreate scripts to automate tasksPackage and distribute apps via Self ServiceConfigure and distribute printers via Self ServiceCreate policies to remove apps and fonts as neededCreate and maintain Smart Groups for various purposes including the tracking of software installsCreate user accounts for new team membersImage and deploy computers for new and existing team membersProvide IT training to new team members on a regular basisServe as Apple subject matter expert for the IT team

Nashville/Franklin

My chief duties included training clients in the use of Apple's hardware and software, as well as hardware and software troubleshooting.

Nashville

As a Specialist, I was responsible for finding the right hardware and software solutions for Apple's customers, as well as deliver workshops and personal training sessions. I also worked to deliver business leads and mentor new employees.

Mount Berry, Ga

While a student at Berry College I worked for the school's technology department as a computer technician. I worked help desk, and did onsite troubleshooting and repair of faculty and staff computers, plus troubleshooting of student computers. I assisted in the reconfiguration of one computer lab, and assisted in setting one up from scratch.

Bachelor Of Arts - Ba, Communication

Activities and Societies: Served as worship leader for More Ministries, Wesley Foundation, Baptist Student Union, and served as sound.

Associate'S Degree