B2B IT Lead Generation / www.callitservices.nl / www.hp.com/nl-nl/home.htmlCall it services was created by the increasing demand for flexibility from the major market leaders. The goal is to support the customer set where necessary, to unburden in (sometimes) complex areas in which the customer cannot provide support himself. Currently working with HP Marketing department.

Processing travel insurance claims from private customers sold by Europ Assistance (part of Generali Group) and external Business Partners.

Contacting new business for integration of the Biocryptology plug-in feature for The Netherlands and Spain.Investigating the product market combinations if they are compatible with the identification platform.When compatible a demo will be planned by Skype, telephone and/or personal visits to make sure that the message has been very well understood. Close deals and hand over the new customer to the production section.

Customer Service Representative / Global Agent RepresentativeAnswering inbound calls from Ria Agents, Ria Stores and clients. Communicating incoming correspondent message to clients / agentsCancelling orders and sending refund codes to sender. Balance agent's account on cancelled orders when they have been resent. Doing outbound calls to help beneficiaries to get their money from a Ria Paying agent or correspondent.

Selling Printing and Personal systems (PPS) to HP Silver and Gold partners and therefore responsible for Channel Partner business in the commercial space (B2B). Specialist on pc clients and printing. I'm working with Salesforce.com and MS Outlook.Actual job roles in working order: • Maintaining close relationship with the resellers by regular phone calls and e-mails. • Making sure that partners will make their quarterly quota by stimulating them using HP network advantages. • Proactive handling on opportunity leads provided by external marketing team. • Creating growth business plans for top 10 partners• Up selling and cross selling HP products and attach services.• Maintaining accuracy in client satisfaction and quality assurance.

Selling and creating hardware/software maintenance contracts for direct BeNeLux clients for IBM and non IBM (Cisco/Dell/Sun/HP) machinery. I've worked with Lotus Notes and SiebelActual job roles in working order: • Receiving notice from the hardware department for new business maintenance opportunities and running queries for existing maintenance.• Contacting the clients that correspond to my personal list for making an appointment for a visit with one of the IBM on site employees. • Creating a maintenance proposal on base of the client’s inventory and wishes. • Registering the contract when proposal has been signed by client and IBM representative, taking in note al IBM business controls checks.• Checking invoicing and answering questions regarding maintenance. • Maintaining accuracy in client satisfaction and quality assurance in a B2B environment. • Being involved in many IBM projects and act as coach/counsellor for my colleagues. • I have been working for 3 months in the office of IBM Peru for a project on standardization processes.

Creating digital magazines from print originals and put them on the Zinio Internet newsstand and being the responsible manager for the production team.Performed job roles: • Receiving notice from Zinio sales for new business opportunities and follow up the take in on production level. • Communicate with clients on existing magazine contracts and selling solutions for more and accurate services like new marketing opportunities in the Zinio technology and website and selling our production services for better results. • Maintaining accuracy in client satisfaction and quality assurance in a B2B environment. • Outsourcing the overload of new production opportunities to make the publishing deadlines. • Managing the production team as people manager.

Coordinate and administrate the incoming sales from IBM BeNeLux Business Partners.Performed job roles:• Monitoring the general task id on incoming maintenance sales by the BeNeLux Business Partners and handling other administrative queries. • Processing the sales made by the BP’s by following the IBM business controls checks. • Registering the maintenance contract and checking the invoicing. • Maintaining accuracy in client satisfaction and quality assurance in a B2B environment as IBM business partners are independent companies and considered as external clients.

Producing full size page negatives and printing plates for rotating press use and doing manager duty's for the production team.Performed job roles:• Planning the production and outsourcing for all daily, weekly and biweekly newspapers. • Handling existing internal and external accounts. • Communicate with clients on existing workflows and selling our production capacity for better results.• Maintaining accuracy in client satisfaction and quality assurance in a B2B environment.