Lead responsible for design and delivery of Workday HCM solution integrated with outsourced Australia and New Zealand SAP Payroll. Implementation completed separation of Resolution Life HR and Payroll services and technology from AMP following acquisition of AMP Life business.Key Achievements• Led team of business analysts to develop a scope matrix to ensure project was effectively scoped to successfully achieve key objective to separate HR and Payroll services and technology from AMP• Key contributor and evaluator of HCM product and system integration (SI) partner to shortlist, evaluate RFP and select the HCM system (Workday) and SI partner• Led team of business analysts to design business process and user story framework traced to scope matrix to enable impact of change to be measured across the business services and incumbent business processes• Responsible for coordination of Resolution Life and SI partner resources to deliver Workday business process and functional configuration workbooks• Responsible for leading payroll team to rapidly identify and resolve defects impacting payroll parallel run and data migration success• Responsible for facilitating identification and resolution of post go-live issues (Hypercare)• Training in Workday; HCM Fundamentals, Business Process Fundamentals, Configurable Security Fundamentals.

Project director accountable for business design and acceptance of SAP SuccessFactors human capital management (HCM) solution to transform workforce planning, position and organisation management, recruitment and onboarding services to over 130,000 employees.Key Achievements• Delivery of ~2000 future state business requirements to support 21 future state business processes in a highly complex and regulated business environment.• Introduced Human-Centred Design (HCD) into the HCM program to complement business analysis process to bring a design thinking emphasis to processes and requirements with a high customer impact, culminating in highly successful stakeholder engagement.• Design of future state processes delivering an increase in process automation from 1% to 24% across the in-scope business services, whilst reducing manual steps from 38% to 3%.• Conducted detailed current state analysis to fully understand pain points [465] and business rules [301] across legacy business processes [17].

Project director accountable for business design and acceptance of SAP HR/Payroll solution to replace 3 legacy payroll solutions with a single payroll for over 130,000 employees each fortnight.Key Achievements• Successful operational handover of one of Australia’s largest payroll implementations with no major incidents post-implementation and $0.00 unexplained payroll variance at conclusion of parallel runs.• Delivery of solution design documents on schedule following intense business workshops involving over 70 business SME’s over 5 months.• Successful completion of user acceptance testing with over 2500 test cases executed by ~25 business testers over 4 physical test locations across NSW, 0 residual severity 1 or 2 defects.• Successful completion of data migration from 3 legacy payroll systems to new SAP payroll, including management of pre and post migration business activities.

Business Project Manager for Customer Data & Analytics business unit to implement client dashboard visualisation capability into financial planner practices as part of broader Growth Transformation Program.Involved working closely with Financial Advisers to understand their needs and providing for these via sprint-based delivery of enhancements to dashboard.

Business Implementation Manager for implementation of strategic Customer Interactions solution (IBM ExperienceOne/Unica) as a foundational platform for the broader Growth Transformation Program.Key Achievements• Worked with business owner to establish new Customer Interactions capability within business from day 1.• Worked closely with IT and Change Management to ensure solution was provided to meet business outcomes and the business was ready for accepting the change.• Developed Target Operating Model for Customer Interactions team to fit into existing campaign management process. - Successfully implemented IBM ExperienceOne (Unica) solution, including; ● IBM Campaign ● IBM Interact ● IBM Optimise ● IBM Marketing Platform• Delivered all business objectives set out in the business case; - Integration with all available outbound and inbound customer channels - Ability to serve real-time Next Best Actions via available inbound channels (Website, Mobile Apps and Contact Centre) - Integration of marketing database to Customer Analytics database to enable event based triggers and analytical modelling to be used as decisions in customer interactions within campaigns

Project Manager accountable for delivering tactical improvements to incumbent campaign management capability while developing business case to deliver strategic solution aligned to target-state business strategy.Key Achievements• Development and approval of business case for project to deliver strategic customer interaction capability (campaign management and marketing automation).• Designed and managed RFP process to select technology solution for the Customer Interactions platform.• Led team of external consultants for intensely focussed exercise to develop strategy required to achieve business outcomes.• Pain point analysis to inform tactical improvements and requirements for strategic business case.

Project Manager responsible for;• Implementation of new Payroll solution [Meridian] and HRIS solution [ConnX]• Implementation of Salesforce CRM solution to provide; - Campaign Management - Lead Generation - Opportunity tracking - Executive dashboards

Senior BA on project to integrate multiple SMSF businesses across AMP.Responsibilities include;• Co-ordination of Phase 1 & 2 of pilot implementation of target state technology solution to determine gaps with target state solution and current business service offering.• Capture and co-ordinate issues identified during pilot to determine training or development requirements.• Analysis & documentation of discreet, high impact, functionalities to identify gaps between functionality required to meet current service offering and functionality available in target solution. - Developed and documented impact analysis and solution options to present to stakeholders to assist rapid business decision making.Achievements include;• Development of Pilot Capture Tool to provide users with a re-usable and standard interface to enter details of all feedback from pilot. - Tool enabled greater reliability of data captured and increased effectiveness of reporting.• Successful co-ordination of pilot Phase 1 to enable business to provide services to production clients with target state technology. - Phase 2 ongoing.

Led a team to provide payroll business intelligence & testing expertise to the 2nd payroll migration phase [~3000 employees] of a larger HR program. Duties included;• Accountable for ensuring business requirements and rules were sustained during migration from PeopleSoft Payroll to SAP based payroll solution.• Accountable for UAT of solution prior to implementation.• Accountable for accuracy of payroll processing, achieved via data migration testing and parallel run testing.• Facilitation of weekly Delivery Group governance meetings with cross-section of business stakeholders to provide stakeholder awareness and gain business decisions.

Lead BA on the 1st payroll migration phase [~6000 employees] of a larger HR program. Responsibilities included;• Development of functional requirements from vendor documentation.• Liaising with vendor to perform quality control of project documentation.• Co-ordination of UAT test case development, UAT resources, UAT execution [international testing].• Preparation of UAT test plans and reports.• Co-ordination of PVT, including test case development, resources, planning and reporting.

Senior BA within Westpac Institutional Bank working on compliance project in Margin Lending commenced as a result of government legislation. Responsibilities included;• Gathering and documenting requirements for changes to Margin Lending System required due to legislation. Involved interpreting legislative requirements from Chapter 7 of the Corporations Act.• Process improvement of bank reconciliation process using best of breed reconciliation software.• Requirement gathering, functional design and co-ordination of testing for credit assessment system developed from ground up.

Senior BA within project team working directly with the Head of Operations to increase operational efficiency within fund administration. Responsibilities included;• Gathering and documenting of business requirements.• Monitoring BPM vendors throughout RFP workshop process [included on site case study of development of solution using live business processes].• Solution design workshops to rapidly develop a business solution using available in-house technologies.• Led iterative issue identification, issue prioritisation, solution development and implementation to support business following implementation of in-house solution.• Development of Business Activity Monitors to provide management and administrators with visual reporting of real-time operational efficiency.

BA working within St.George Margin Lending business support team, responsibilities included;• Gathering and documentation of business requirements for projects, ranging from system enhancement projects [released quarterly] through to business migration as a result of acquisitions.• Development of functional requirements.• Development and execution of test cases.• Operational BAU support as an SME.

Administrator within St.George Margin Lending. Responsibilities included;• New account setup• Transaction entry• Reconciliation of bank accounts and local system ledger vs group ledger

I worked for Boyce on a part-time basis during my university holidays for the four years of my degree. The experience I gained here in respect to reconciliation skills and accounting knowledge has proved invaluable. Duties included;• Preparation of tax returns from 'shoe-box' to tax lodgement.• Configuration of GL's and account codes within accounting software.