AeroLeads people directory · profile
John Ward Email & Phone Number
Head of Customer Experience and Insights
at
TD
1 work email found
@cigna.com
6 phones found area 795, 646, 860, 212, and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Experience and Insights
Location
New York City Metropolitan Area, United States, United States
Company size
Who is John Ward? Overview
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Quick answer
John Ward is listed as Head of Customer Experience and Insights at TD, a company with 1 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at cigna.com, phone signal with area code 795, 646, 860, 212, 800, and a matched LinkedIn profile for John Ward.
John Ward previously worked as Head of Customer Experience & Insights at Td and Global Head of Customer Experience at Cigna. John Ward holds Bachelor Of Science - Bs, Economics And Marketing from University Of Pennsylvania.
Company email context
Email format at TD
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{first}.{last}@cigna.com
86% confidence
AeroLeads found 1 current-domain work email signal for John Ward. Compare company email patterns before reaching out.
Profile bio
About John Ward
Seasoned Customer Experience leader who has spent the last 20 years delivering share-taking growth at Fortune 100 companies in financial services (American Express) and healthcare (Cigna) by leading customer-obsessed teams that drive transformative strategies, experiences, culture and outcomes. Throughout my career, I’ve held leadership roles in LOB/P&L (Product Management) and Enablement functions (Service Operations, Marketing and Digital) across B2B, B2C and B2B2C environments. Common to all of the roles I have held and functions I’ve led is the obsessive pursuit of insights into customer perceptions and behaviors (VoC, Journey Analytics), the activation of those insights via service, experience, campaign & product design & orchestration and the management of measurement/analytics systems that quantify customer and business value.
Listed skills include User Interface Design, User Experience, Creative Direction, Art Direction, and 30 others.
Current workplace
John Ward's current company
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8 roles · 27 years
John Ward work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience & Insights
Current
Nov 2024 - Present
Global Head Of Customer Experience
Enterprise Stakeholder/Marketplace Insights & Experience Executive with responsibility for ensuring that growth across all lines of business originates from a deep understanding of our users and results directly from solving the most pressing and persistent issues in the healthcare space. My scope includes the oversight of six enterprise capabilities in.
Sep 2017 - Nov 2024
Vice President, Customer Experience & Operational Excellence
Customer Experience lead for the US Consumer Card division which includes the Charge, Lending and Cobranded Card portfolio, Card Services, Membership Rewards and Pricing. Also served as the Operational Excellence lead for the organization and Regulatory Affais liaison for internal auditors and external regulators including the CFPB, Federal Reserve, FDIC.
Sep 2010 - Sep 2017
Director, Customer Service
Served as a strategy implementation lead within Global Customer Service as the organization was transforming itself from a transactional to a relationship posture.With a goal of doubling transactional NPS from 36 to 72 in three years, my team was responsible for understanding the key drivers of customer experience & satisfaction as well as servicing cost.
Nov 2007 - Sep 2010
Senior Manager, Cobrand Product Management
Product manager for the Jet Blue Cobranded Card and led all Loyalty & Engagement marketing for cardmembers as well as service strategy and design.Oversaw the digital experience for the launch of the card, including application, product & benefits pages and card management portal experience. During my tenure in this role, we grew quarter over quarter.
Jul 2005 - Nov 2007
Manager, American Express Interactive
Led digital experience & marketing for our Consumer CoBrand Card portfolio, including Delta, Hilton, Starwood and CostcoOversaw American Express' Online Enrollment Tool for promotion eligibility to ensure appropriate spend-based bonus fulfillment across all product promotions and minimize waste.
Mar 2004 - Jul 2005
Manager, Customer Research & Insights
Modem Media
1999 - 2004
~5 yrs
3 education records
John Ward education
Bachelor Of Science - Bs, Economics And Marketing
University Of Pennsylvania
Bs, Economics
The Wharton School
Bachelors Of Science, Economics And Marketing
The Wharton School
FAQ
Frequently asked questions about John Ward
Quick answers generated from the profile data available on this page.
What company does John Ward work for?
John Ward works for TD.
What is John Ward's role at TD?
John Ward is listed as Head of Customer Experience and Insights at TD.
What is John Ward's email address?
AeroLeads has found 1 work email signal at @cigna.com for John Ward at TD.
What is John Ward's phone number?
AeroLeads has found 6 phone signal(s) with area code 795, 646, 860, 212, 800 for John Ward at TD.
Where is John Ward based?
John Ward is based in New York City Metropolitan Area, United States, United States while working with TD.
What companies has John Ward worked for?
John Ward has worked for Td, Cigna, American Express, and Modem Media.
How can I contact John Ward?
You can use AeroLeads to view verified contact signals for John Ward at TD, including work email, phone, and LinkedIn data when available.
What schools did John Ward attend?
John Ward holds Bachelor Of Science - Bs, Economics And Marketing from University Of Pennsylvania.
What skills is John Ward known for?
John Ward is listed with skills including User Interface Design, User Experience, Creative Direction, Art Direction, Photography, Web Development, Brand Development, and Strategic Communications.
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