Management Consulting Manager
CurrentDrives complex scope on strategy & transformation programs, leading medium-sized teams, assisting on sales pursuits, designing future state processes, and managing clients/stakeholders. James has delivered on numerous large engagements, including some of the largest North America banking M&A deals and large service transformation projects.***Selected Experience - Top 10 U.S. Bank - M&A Integration Manager***Delivered strategy and governance from merger Legal Day 1 to Customer Day 1 through deploying retail bank change control process, driving readiness activities, creating and facilitating testing and defect management processes, conducted critical path planning, and refining client conversion customer and employee experiences.Selected Experience - Top 5 Canadian Bank – M&A Integration Strategy Manager***Advised on M&A integration strategy for a close and convert acquisition ($7BN+), creating a comprehensive readiness framework consisting of 30+ criteria across 17 workstreams measure and understand integration readiness across all LOBs and functions; readiness program was used to drive communications/awareness to C-level executives on integration gaps and develop path to closeSelected Experience – Top U.S. Retirement Management Company – Business/Product Lead***• Workstream lead for annuities contract transfer workstream (customer money movement). Led cross-functional team through strategy and solution design for $3M+ program. Workshopped design/tech/business deliverables to build future state.Selected Experience - Top 10 U.S. Bank - Contact Center Program and Delivery Manager***Managed program delivery for banking contact center-as-a-service (CCaaS) migration to Amazon Connect with 6,000+ agents. Developed delivery metrics and managed offshore delivery team, resulting in an enterprise wide Connect deployment.
