• Provided HR operations support. E.g., conducted weekly orientation day presentation, managed 30-60-90 day check-ins, fully onboarded eight (8) Mergers & Acquisitions deals, and managed open enrollment• Managed any compliance-related responsibilities. E.g., managed and completed the 2021 nondiscrimination cafeteria plan testing, oversaw the 2021 harassment training for over 900 employees, and updated/published the 2022 employee handbook• Managed the 2021 Virtual Holiday Food Drive, where we raised over $40,000 via Feeding America

• Provided HRBP support to 12 business leaders across the U.S. & Canada (coaching, counseling, quarterly performance reviews, career development, succession planning, recruiting, onboarding, and disciplinary actions)• Advised leadership on people-related strategy: organizational design, individual growth plans, terminations, turnover, compensation, talent management. E.g., supported leaders through a successful restructuring process of the sales department• Lead culture initiatives to ensure company values are activated and employee experience is maximized. E.g., created inaugural anti-racism policy and pioneered racial equity initiatives• Created the following inaugural HR policies and processes to ensure organization scales up safely and efficiently: sexual harassment policy, traditional media/social media policy, and learning/development intake process• Resolved concerns for 60+ U.S. workforce. Provided support to 190+ Canadian workforce• Managed and administered U.S. benefits (including renewal/open enrollment)

• Managed year-end payroll and benefits audit and compliance requirements• Streamlined the HRIS (ADP) system

• Built and maintained relationships in person, via phone/Zoom, and via email for all of the USA – Business Consulting division• Supported general HR national programs including training, employment law compliance, compensation and benefits administration, and recruiting, new hire orientation among others • Collaborated with local HR Business partner to solve employee relations’ issues• On-boarded and off-boarded employees for the USA Consulting division• Conducted new hire orientations for 200+ employees• Conducted all exit interviews for the USA Consulting division and analyze the data for the division • Managed transfer requests for the USA Consulting division• Assisted in the implementation of national HR policies, procedures, and practices • Co-led employee life cycle for 500+ U.S. Consulting division employees• Co-managed pay equity project to assess pay gap between men and women consultants• Supported employment law compliance, compensation/benefits administration, employee relations, and HRIS reporting• Collaborated with management in mid-year and year-end performance review for 500+ employees

• Coached managers to understand and implement HR related policies and procedures• Facilitated employee onboarding and offboarding (USA) • Built on existing systems to create HR tools including job descriptions and competency profiles to improve efficiency in recruitment and develop uniformity• Analyzed & prioritized training and development needs in conjunction with the departments and in line with the corporate agenda• Ensured compliance of local legislation's and company policy governing employment, employee welfare, and termination of contracts, trade and commerce• Assisted department managers with particular employee relations’ matters, such as improvement performance plans, investigations, etc.• Worked closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement HR related policies and procedures• Security Master/Main Contact for the HRIS system (ADP)• Payroll/Workers Compensation Administrator (US-QR- Temporary) • Assisted with the departmental budgeting and financial obligations• Administered the enrollment process for employee benefits • Processed 401 (k) employee enrollments and rollovers (main contact) plus completed annual 401 (k) audits and filed the Form 5500• Project managed for HR initiatives, such as USA pay reviews• Second-in-command to the HR Manager in the USA office

• Administered benefits program, including medical, dental, vision, life, and long-term/short-term disability insurances as well as fringe benefits and the 403(b) program; including annual open enrollment• Managed Payroll (ADP) • Managed vendor relationships • Administered workers compensation• Processed employment verification request• Served as HRIS (ADP) super-user and primary administrator• Managed onboarding and offboarding• Organized and safeguarded employee files in both electronic and paper copy• Assisted in planning and providing workshops to staff (training and development)• Communicated updates and instructions for school level staff• Developed human resources solutions by collecting and analyzing information; making recommendations• Managed year-end payroll and benefits audit and compliance requirements• Assisted with employee relation matters

• Provided first line support for general human resource questions• Responded to unemployment claims and employment verification• Assisted in identifying recurring issues, problematic trends, and recommending changes in basic procedures• Provided service to employees by answering questions and addressing requests• Maintained confidentiality and security of employee records, files and information (OnBase Client)• Assisted with the administration of client transitions• Coordinated meetings and interviews• Carried out administrative aspects of assigned HR programs, policies and services• Assisted with the Onboarding paperwork• Coordinated the performance review system, merit increases and bonus programs• Performed other HR related duties as required and assigned

• Addressed a variety of questions via phone, email, and in person interaction regarding basic HR policies, benefits, and payroll information• Operated as a liaison between employees and HR Management• Contributed to team effort by accomplishing related results as needed• Assisted in the onboarding process• Managed and support organizational events• Controlled inventory for essential organizational supplies• Managed facility needs, such as lighting and temperature control• Maintained office staff by recruiting and selecting potential candidates for various positions• Scheduled interviews, registered and greeted candidates, and facilitated the new hire paperwork process• Maintained current and terminated employee files• Assisted the Human Resources team in a variety of projects as needed

• Directed incoming calls; informed prospective candidates of application and position posting status• Conducted basic employment verifications, and answers inquiries• Compiled and maintained employee records for the organization• Assisted with benefit packets• Ordered supplies for the organization

• Created new personnel files and recorded data• Created application/recruiting folders• Managed termination files• Managed a Form I-9 Audit• Typed and converted organizational policies to different format

• Focused on the CNCS strategic initiatives in education• Entered and analyzed summer bridge exams in the database• Tutored and mentored students in the Chicago Public School System• Developed literacy skills in the Chicago Public Library System

• Receptionist• Faxed, scanned, and organized interdepartmental files• Worked with IT: distributed laptops to different departments• Utilized Excel to update and organize data

• Updated the company’s website and made it more user friendly by reorganizing it.• Translated documents and advertisements from English to Spanish.

• Organized and created mortgage department files.• Translated for Spanish speaking customers.