Provide on-site coordination of special events and programs: arrange services, coordinate and perform set-up and take-down, provide event supervision, technical support and evaluation, operate equipment, and work with event sponsors in planning and conducting events. Hire, train, supervise, schedule, and evaluate part-time staff. Assist with the development, interpretation, and application of policies and procedures as they relate to the facility and consult with and respond to questions and concerns of users. Maintain the professional knowledge required for the position and serve as a contributing member of the staff. Assist in budget preparation, preparing cost estimates for budget recommendation.

Oversees facility operations including executing event set-up and take-down, opening and closing of the facility and coordination of keys; monitors all areas of the facility for usage, participant behavior and security concerns; follows proper procedures and protocols.Supervises assigned staff including scheduling, training, reviewing and approving timesheets; participates in onboarding of new staff and employee performance management.Provides on-going training for staff on facility operations, policies & procedure, and event requirements.Provides oversight of the custodial and facility maintenance need, greets visitors and builds rapport with patrons and guests; stays current on facility reservation and event details; responds to customer and visitor inquires.

Created and designed functional website, Conducted Market research and presented info in business meetings; Marketing products at coaches' conventions and trade shows; and involvement in research/development for the company; Created and managing social media accounts; Edit videos for promotion usage.

Assist guests enter Q2 stadium by ensuring that their mobile ticket experience is simple and flawless, Assist guests purchasing their tickets, Resolve patron conflicts and complains during event days, proactive and find ways to deliver an above and beyond experience to guests and assists the Ticket Operations Coordinator as needed. VIP Ticket resolution for Gold Cup events.

Sell and exchange tickets in the box office for H-E-B Center events including concerts, family shows, and Texas Stars Hockey Club. Inform guests of updates and news on current and future events. Process and handle cash and card payments. Oversee weekly cash deposits with third party contractors.

Responsible for providing a high level of customer service and support to internal and external parties at all Austin Spurs home games, including providing support to the Austin Spurs Sales Manager. Using ticketing systems to service internal and external parties with any ticketing related tasks, including ticket troubleshooting, printing tickets, processing payments, and answering/addressing questions and issues that come up during the game. Updating sales presentations for executives and sales team. Experience with Ticketmaster and Arhctics.

Oversees special events. Supervised operation staff and managed cleaning rounds for the facility. Coordinated setup and takedown of equipment. Monitors all areas of facility for usage, participant behavior, and security.Assists with overall administration of facility operations and events. Enforces regulations concerning facility use.

Maintained Facilities, operated phones, spoke with customers on facility usage and schedule events for facility usage.

Learn the inner-working of student ministry, mentored and discipled students and attended/planned summer events.