The purpose of my role as Firearms and Explosives Licensing Unit Case Worker is to provide a case management and file building function in relation to issue of basic firearm/shotgun certificates.This ensures continuity of support and compliance with the Force and legislative standards for the firearms licensing process.

Facilitated onboarding for new staff members and financial advisers, ensuring they were registered with the provider websites.Administered client access to the portal, WealthHUB, ensuring seamless connectivity for clients.Managed system access for both clients and advisers, maintaining accurate and current records.

Recorded new complaints and conduct cases accurately into the designated recording systems.Maintained and updated staff records of business interests, gifts, and hospitality.Addressed email inquiries promptly from both the public and internal departments.Offered clerical support, including photocopying and scanning, to the whole Professional Standards department.

Established and maintained accurate offender and victim information on relevant approved databases.Managed the intake of referrals for individuals transitioning from prison, facilitating accommodation arrangements at Approved Premises in the East and West Midlands region.Served as the single point of contact for the Central Referrals Unit.Ensured effective communication between the unit and external stakeholders such as offender management and service providers.

Offered supervision and support to patients experiencing crisis situations.Provided a welcoming reception experience for patients and visitors, signposting them accordingly.Handled internal and external inquiries professionally via telephone and email communication.Utilised Microsoft software to input confidential patient information accurately.Managed the distribution of patient assessments and clinical letters to healthcare professionals and GP surgeries throughout the county.Organised and managed the processing and distribution of incoming deliveries for patients and staff.