David Malmquist Email & Phone Number

San Francisco, Ca, Us

IT Operations Sr Collaboration Engineer enabling agile teams with hassle free project management and actionable continuous improvement recommendations.Collaboration & Communications EngineeringLiaison with business teams to define & document requirements, tools, integrations and services for operations. Manage systems and deploy new tools to meet requirements and ensure business continuity. Streamline and automate tools, procedures and services to optimize utilization and cost-effectiveness. Connect diverse distributed teams with complementary operations to further improve communication & outcomes.Program ManagementWork with business leaders to quantify objectives, align initiatives with teams, develop short and long term project planning outlines, implement and train agile methodologies across IT, Security, Facilities and other business teams, develop automated real-time reporting and alert on implementation roadblocks.Staff DevelopmentIdentify critical skills, recommend for hire and training to fill skill gaps. Work with individual contributors to assess capabilities and interests and set education and responsibility objectives. Utilizing networks of colleagues to monitor trends and bring in diverse talents and techniques.Operational ArchitectureIdentify business critical services and operational processes, document daily activities and incident response policies. Train and audit staff on procedures with an eye towards continuous improvement.

St. Louis, Missouri, Us

Senior Systems AdministratorArchitect and deploy infrastructure to run applications. Customize applications to meet business processes and streamline workflow. Enable integrations with other business tools for automation and efficiency. Consolidate redundant software tools to reduce overhead and improve support response.Core IT Policies and ProceduresDevelop service catalog and SLA policies. Implement change control and asset management procedures. Create templates and standards for documentation. Implement self-service tools for common issues. Collaborate with security teams to monitor, analyze & remediate CVEs, plan incident response, report on RCAs and develop mitigation strategies.Technical Project ManagerDesign & implement technical project management processes and systems using JIRA and develop automated reporting of KPIs for Business Operations (HR, Facilities, Legal, IT, Security, Customer Support) and R&D teams (Science, Product, Development, Data) using analytics tools.Staff DevelopmentReduce time to employee productivity with automations, process and tool training programs, and clear documentation. Develop productivity & project retrospectives with team for continuous improvement.Enterprise Application SupportAdmin and configure enterprise applications (JIRA, Portfolio, Confluence, Bitbucket, Trello, Smartsheet) Migrate SaaS applications to managed cloud provider systems. Plan and implement automated deployment and recovery system using cloud management toolsets.M&A integrationPlan and implement business IT integrations for a global enterprise, twice!

Senior Systems and Network AdministratorLead for a small team supporting business admin and news production. Build, maintain and monitor office systems and networks. Design and build a fault tolerant system to migrate production office systems from single blade chassis and out of date NetApp storage system to HA Dell iSCSI Compellent storage and redundant chassis.Monitoring and ReportingBuild monitoring, alert and reporting system using Nagios (Check_MK), Splunk and PagerDuty to watch for trends, generate usage reports and alert on issues. Develop playbooks for issue handling and train team members on response procedures.

Linux System AdministratorHelped grow the IT operations and support teams, promoted, configured and maintained the previously unused helpdesk system, helped build the Oracle system infrastructure, wrote custom scripts to support LDAP management and transmit encrypted data to banks. Migrated a Perforce version control system from a single desktop legacy system to a distributed and redundant deployment enterprise wide. Supported github enterprise in house. Prepared and continued to support of SOX initiatives. Enterprise Application SupportDeployed, configured and supported the back end of critical enterprise applications, helped configure and support the front ends of JIRA, built workflows and schemes; Perforce, managed permissions and depot creation; Github, created orgs and managed team configuration and memberships; and provided additional support for these and other toolsNetworkingIntra and Inter office switch and firewall management. Visited newly acquired companies at various locations around the world to document current infrastructure, set up VPN connections and recommend changes needed to bring in line with current company standards.VirtualizationVMWare template management and customization after deployment, integrated logging, monitoring and configuration management tools. Network, cluster and physical resource management, Lab Manager setup for self-service vm checkout for QA/QE environment.

Internal Network and System AdministrationScaled internal systems for development and internal applications, monitoring systems and specialized applications from 14 to over 45 including virtual servers using VMWare. Transitioned from Fedora Core to Centos to come inline with production systems allowing use of deployment system with cfengine to streamline new server setup. Expanded wireless coverage in office and upgraded internal backbone from 10/100MB to Gigabit Ethernet. Upgraded primary firewall gateway from Monowall on Soekris to Sonicwall. Expanded UPS system to include remote power management PDUs.User Account ManagementInitially cleaned up internal user accounts and maintained accounts within a pre-existing customized RADIUS system as well as application specific account management, VPN accounts and later began merging into LDAP also used by the production systems. Company changed sizes rapidly initially growing from 40 to over 100 including remote support and site-to-site VPN for additional offices in SF, NY, LA and London.DocumentationDocumented internal usage policies and how-to guides covering available tools, set up of email, VPN, and wireless network access as well as account creation and termination. Documented developer workstation LAMP setup. Expanded out of date inventory management into company wide asset tracking including software license upkeep. ISV liaison including technology research and suggestions as well as purchasing needed hardware and software.Application configuration and managementExpanded internal ticket system, Mantis, into company wide helpdesk and wiki into collaboration suite. Later converted to JIRA for bug tracking and helpdesk and Confluence for collaboration and documentation. Also set up finance tools and specialized contract management system. Assisted with migration from CVS to SVN. Expanded and maintained internal Nagios and MRTG monitoring system.

Berkeley, Ca, Us

Desktop SupportProvide clear, friendly and helpful workstation support and training to application developers, managers and customer service staff. Collaborate with developers and management to identify hardware needs, research and suggest technologies, purchase and build reliable systems with written documentation and a regular maintenance schedule. Quickly respond to operations and development support requests including bug tracking and written follow-ups, 24/7 emergency pager and DOS attack support.Network and System AdministrationPerform maintenance on hardware, Mac, Windows and Linux OS and applications including check hard drives, power supplies and memory, update drivers and firmware, security patches, archive for CVS and backups and log file rotation analysis and optimal performance tuning. Build new physical servers and networks including wireless and troubleshoot existing configurations of firewalls and network appliances, VPNs and secure remote management access via command line SSH, VNC, Timbuktu and ARD. Architect, configure, maintain and grow multiple Apache+SSL, Sendmail POP and IMAP, DNS and MySQL servers and a variety of web and mail clients from 25 servers to over 100 at multiple colocation facilities.

Seattle, Us