-Execute/overseeing of writing and upload of end-to-end and modular retail test scripts-Coordinate and execute cross-functional testing as needed-Creating test scripts for execution-Communicate regular status updates and supply business team members with additional updates as requested-Review Problems before escalation to IS&T to prevent duplicates and resolve incomplete data-Coordinate and attend daily functional testing status meetings-Oversee timely execution of test cases and manage daily UAT process and progress-Support test environment access and setup for teams in test lab-Coordinate any modification of shared test environments to support all testing teams-Coordinate, and execute Production Validation Testing-Hosting Career Experience participants from retail stores all over the globe to assist with QA testing

-Deep level understanding of all Apple products, operation systems, software, and services-Provides daily training sessions curated for Apple products, software, and services for external customers in a one-to-one or one-to-many setting-Organizing and executing lesson plans for teachers and students for events held in store-Training multiple new hire core groups, along with assisting with internal continued learning/training

-Working with cross-functional teams such as content creators, IS&T, quality assurance, development design team, business stakeholders and anyone other involved teams in delivering communication and learning/development applications and features for retail store employees, retail contact center (online and over the phone) employees, and global retail support content creators-Led and supported a variety of ongoing projects and new feature development from concept to deployment for the communication and learning/development applications -Capture details and create user stories for the communication and learning/development platforms for soon to be released and future planing for feature releases and enhancements supporting store employees, retail contact employees, and global retail support content creators-Supported search optimization features through Apple Machine Learning in our retail communications app, refining the search functionality to improve content discoverability -During Covid-19 when Apple retail stores shut down all over the world, I managed the project that brought our learning and development application to web platform for continued learning and development for thousands of employees working from home -Trained in JIRA, QUIP, and Agile Methodology

-Execute personally or oversee writing and upload of end-to-end and modular Retail test scripts-Coordinate and execute cross-functional testing as needed-Schedule all (Retail UAT) test scripts for execution-Communicate regular status updates and supply business team members with additional updates as requested-Review Problems before escalation to IS&T to prevent duplicates and resolve incomplete data-Coordinate and attend daily functional testing status meetings-Oversee timely execution of test cases and manage daily UAT process and progress-Support test environment access and setup for teams in test lab-Coordinate any modification of shared test environments to support all testing teams-Coordinate, and execute Performance Validation Testing

-Designed and implemented daily lesson plans for classroom of 25+ students-Perform student testing and evaluations -Utilized cooperative learning techniques and provided individual instruction to meet the needs of students wit diverse learning styles-Implemented a positive disciple plan which promotes student responsibility, problem solving skills, and student accountability