Justin Y. Email & Phone Number

- Anxiety and depression e-visit expansion- Appointment and Advice Call Centre builds- PHQ-9 workflow standardization

- Oversee implementation of regional and provincial strategic initiatives across healthcare facilities to achieve organizational OKRs- Led the repatriation of 290 medical imaging staff from an external health authority to internal in collaboration with other cross-functional teams- Spearheaded the launch of a new security program and successfully onboarded 85 staff to deliver a revamped service for patients and staff- Managed a $6.7M+ project budget with 100% on-time and on-budget delivery- Develop project roadmaps based on business value, defined deliverables, resourcing, and stakeholder feedback- Present program performance, risks, and opportunities through monthly reports to senior leadership and executives- Collaborate with IM & IT teams to define scope of technical work, manage resource requirements, and ensure alignment with project goals- Facilitate communication initiatives across an audience of 8000 staff​​

- Formed the GF Collective team to create a community for student ski and mountain bike athletes- Connected student athletes to professional development opportunities related to their areas of study- Facilitated grassroots and national level training and racing- Managed product sponsorships and organizing monthly team events

- Led the full product lifecycle of a first-ever safety communication platform, reaching over 20,000 staff across the organization- Managed safety program planning for 31 COVID-19 testing and vaccination sites while working with vendors to ensure adherence to regulations- Identified and defined opportunities to implement new safety initiatives across 13 service facilities, reducing overall staff incidents by 22%- Analyzed traffic and user behaviour metrics to assess growth strategies, leading to UX/UI enhancements that increased communications engagement by 40%- Developed project documentation, presented progress and risks to leadership while ensuring stakeholder alignment- Collaborated with senior leaders and operations managers to optimize Cerner Electronic Health Record (EHR) workflows

- Managed an EHR and Telehealth implementation project which was fully adopted after 5 iterations, resulting in an increase in patient volume by 25%- Liaised with end users to develop user stories that capture product requirements and specifications- Worked with physicians and staff to provide technical support for operations- Trained staff to use the EHR system and gathered feedback for engineers- Managed patient database, doctor referrals, and performed preliminary tests- Performed core data quality checks, increasing accuracy by 10% via the implementation of data cleansing techniques- Created project documentation and communicated issues to leadership team