Jonathan Yau Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York, Ny, Us

New York, Ny, Us

-Monitored security events and executed incident response for SECaaS clients using SIEM and EDR tools within a SOC, reducing average incident resolution time by 30%-Provided expert advice to clients on critical security alerts within their network infrastructure, devices, and applications, leading to a 25% reduction in unresolved vulnerabilities and improved overall security posture-Developed and standardized playbooks for consistent and efficient handling of security incidents, aligning with NIST and ISO 27001 frameworks, resulting in a 20% increase in incident response efficiency-Maintained detailed records of over 3,000 security events and incident response tickets across 1,000+ endpoints in ServiceNow and Salesforce, improving organization and streamlining client reporting

-Conducted phishing attack analysis, identifying vulnerabilities and attack methods-Led phishing awareness training, including mock tests, to educate employees on effective response strategies

Boston, Ma, Us

-Led, and conducted user research studies, including interviews, surveys, and usability testing, to gather insights into user needs and pain points-Designed optimization proposals for internal UX resulting in an ROI of 600k and a 66% increase in efficiency-Developed a platform-level sales tracking system across all product lines, which resulted in improved forecasting, funnel visibility for sales leaders, and increased flexibility to adapt to changes-Collaborated with cross-functional teams including GTM, Sales, and Care Team specialists to enhance company software and increase efficiency

Master Of Science - Ms, Information Systems - Cybersecurity

Bachelor'S Degree, Human Centered Computing

High School Diploma, Industrial And Product Design