Jacob Barger Email & Phone Number

Manger of pcsupport.lenovo.com

Morrisville, NC

Product Owner, pcsupport.lenovo.comManager, Lenovo Social Media SupportManaged global rollout of new eTicketing platformRequirements gathering and specification writing (Jira)Prioritization of requirements Stakeholder communication eServices workstream lead for project to migrate to new CRM system (MS Dynamics). Responsible for prioritization and grooming.

Morrisville, NC

Responsible for clean order management as Lenovo PCG transitioned service parts management from 3rd party managed to internally managed. Developed daily reporting to identify and then correct anomolies.Led a weekly cadence across functional teams to identify and address painpoints, driving new business requirements to IT, working with IT on solution design.

Williamsburg, VA

Earned multiple promotions while pursuing my culinary interest at one of the top restaurants in the area. Learned time management skills while working in a high-pressure environment. Trained new employees and used my process improvement skills to improve productivity and reduce waste.

Raleigh, NC

Achieved 1st Place Honors at the Industrial Engineering Senior Design Day. Developed and implemented a preventative maintenance database in MS Access achieving an estimated $100k in annual costs savings. Headed team in utilizing Six Sigma and DMAIC principles. Facilitated meetings with managers and faculty advisors to ensure all deliverables were met

Morrisville, NC

Oversaw order fulfillment for public sector and education accounts. Managed daily and weekly success metrics, facilitated daily war room meetings, and worked across teams to resolve customer satisfaction issues. Automated reports using VBA with SAP integration saving approximately 10 hours/week. Generated EOY report on cost impact of missed delivery.

Raleigh, NC

Worked in the Mobile Air Pollution Emissions Laboratory with Distinguished Professor of Civil and Environmental Engineering Dr. H.C. Frey. Assisted with real world emissions data collection for Light Duty Gasoline Vehicles through the use of Portable Emissions Measurement Systems, On-Board Diagnostics data, and GPS data. Developed data analysis.

North Carolina State University

Grassroots marketing to create awareness about Ubisoft and its products on campus. Conducted social media marketing (Facebook, Twitter, etc.), along with using guerrilla marketing techniques. Partnered with other student organizations to host events and participated in weekly conference calls with other representatives from around the nation to collaborate.

Williamsburg, VA

Managed operations of two pools at large hotel and conference center.

Williamsburg, Virginia

Sold products at multiple farmers markets. Responsible for inventory management, bookkeeping, and brand marketing.