• Developed, planned, and delivered HR Change projects impacting c20,000 colleagues across retail shops, contact centres, and corporate units.• Successfully led performance change projects, including the initial performance design within a new HR system and the delivery of EE's new performance approach as the performance lead.• Implemented a new payroll system impacting c20,000 colleagues• Project support of large scale TUPE of 10,000 colleagues• Designed and implemented a new workplace adjustment process.• Responsible for designing change, gathering input from internal stakeholders, and collaborating with subject matter experts.• Mobilized and led diverse teams to deliver transformation projects aimed at improving organization, team, and individual effectiveness.• Effectively partnered with stakeholders, including up to MD level, Directors, HRBPs, HR Services, and Centres of Excellence.• Leveraged the expertise of specialists to deliver tailored solutions aligned with organizational goals.

Secondment role - led the executive onboarding experience for c900 exec and non-exec positions across BT Group. Partnered with RTW specialists to land a seamless and more personal onboarding experience including sponsorship and onboarding processes.

• Responsible for the BT, EE, Openreach, Plusnet HR Helpdesks for circa 100,000 colleagues• Senior stakeholder management including HRBP, Director and CEO HR escalations• HR partnering projects to upskill the business• Drove a reduction in helpdesk operating costs whilst improving the colleague experience• Performance management and setting of team objectives • Coaching for success through regular 121’s and team meetings• Delivery of HR Service centre key performance metrics and SLA deadlines• Identifying and implementing continuous improvement opportunities• Allocation and prioritisation of workloads to strict and conflicting deadlines• Good understanding of HR policy and process including its applications• Ensure employee data integrity within HR systems, in line with data policies

• Established Season + Taste’s largest and most ambitious 95 cover restaurant • Pre-opening project development, recruitment, training design and launch planning• Operational responsibility for a team of 19, • Interval reporting including net margin, staffing and inventory reporting• Drove reduction in early operating costs whilst improving sales and customer satisfaction• Initiated a digital media strategy and product photography• Developed a unique brand identity through partnership with specialist suppliers and product experts• Ensure compliance with all H&S, food hygiene and employment regulation

• Duty manager in 45 cover lunch and dinner tapas restaurant• Day to day supervision of team of 12• Weekly rostering• Daily cash reporting and closing• Food and drink menu curation• Initiated a successful digital media strategy

• Created and grew a successful apartment hotel from scratch• Implementation of all booking and payment systems• Management of cleaning, laundry and maintenance services• Curated unique interior design schemes for each apartment• Management of company accounts

• Created and grew a successful urban and contemporary art gallery• Curated national and international exhibitions• Sourced and collaborated with local artists for solo and group shows• Created and managed website and product listings• Driving sales through online and printed advertising