Jye Adams Email and Phone Number

Resolving all Tier II desktop and infrastructure equipment support problemsAdminister backup and restore procedures using CommvaultAdminister, maintain and expand system and network infrastructure○ VMware vSphere○ Microsoft Exchange, Active Directory Users and Computers, SCCM○ Citrix XenApp○ HP & Brocade edge and core network equipment○ HP Device Manager (thin client management tool)○ Aruba Networks ClearpassAssist in development of FAQ’s and knowledge bases for assigned systemsTrain and support Tier I Technical Services and Service Desk staffProvide education and assistance to staff of Cisco AV/VC systems, TMS recording of conference and training sessions

Provide on-site software and hardware technical supportDeployment, configuration, maintenance and troubleshooting for IT hardware (HP and Brocade networking hardware, Dell/HP desktop’s and laptops, Oracle/HP thin clients, Lexmark/Fuji-Xerox printers, Apple iPhone/Nokia mobile phones)Update and maintain systems records for hardware moves/adds & changes (Mobileiron, vFire VSM, Aruba Clearpass)BYOD devices (Apple OSX, non-SOE Windows workstations & Phones)Supporting a wide variety of clinical and business applicationsProvide training to associated teams and users through spoken and written communications

Provided excellent IT phone support for clinical and business applications (Applications: Office 2007, Microsoft Exchange, iPM patient management system, Active Directory, Siemens PABX software including Openscape)Troubleshooting application issues and finding solutions/workaroundsReporting and Documentation for end users and IT staff (Technical/Non-Technical)

Managed 4.5 star hotel with 160 roomsDealt with customer requests, queries and complaintsManaged porters and reception staff