Founded Next Step to help founders in their quest to build the impossible. Provides Fractional CPO, Strategic Advisory, Executive Coaching, and Consulting services to high tech startups that are pre-revenue to $20M in ARR.

I directed a 45-person team in all aspects of customer success, support, delivery, data center, site reliability engineering (SRE), asset management, IT, and security operations for a VC-backed mobile device testing start-up.My key achievements:• Optimized customer satisfaction by orchestrating multiple transformational initiatives to energize the customer success team, enhance technology, and eliminate performance issues.• Raised SLA compliance and improved service quality by transforming support process flows, redefining SLAs, and closing leadership gaps.• Boosted device availability and reduced outages by establishing SRE team focused on automation and proactive detection/response, overhauling data center platform, and consolidating networks.• Identified and saved at-risk accounts by initiating development of tailored plans following discussions with top customers to obtain key insights, convey Kobiton's value proposition, and drive alignment on goals.• Led multiple concurrent projects to swiftly reduce implementation backlog while building new processes, recruiting new team, and introducing new tools.

I headed product, engineering, marketing, and post-acquisition integration of a Digital Experience Monitoring (DEM) start-up into the Splunk ecosystem. My role included overseeing growth of the Synthetic Monitoring product line, researching the DevSecOps market, and leading the overhaul of the SOAR and Mission Control SecOps product lines.My key achievements:• Positioned Rigor for strong acquisition by Splunk in 11/20 by optimizing costs, relaunching website and content, and implementing Gartner strategy, as well as contributing to negotiations and due diligence process.• Drove successful launch of Synthetic Monitoring products under Splunk brand and sustained strong margins, ensuring alignment with core objectives by leading creation of new SKUs, web content, inbound trial lead flow, training and enablement sessions, internal collateral, and pricing structure.• Uncovered opportunities to penetrate $80B DevSecOps market, formulated product strategy, and gained executive buy-in on vision and plan.• Doubled engineering team size by recruiting top talent and leveraging external contractors to ensure critical product integrations remained on track.• Led substantial cross-functional collaboration with sales, support, SEs, digital and product marketing, engineering, pricing, GTM, CorpDev, finance, compliance, and security teams.• Delivered significant financial improvements in first year with Rigor, boosting profit margins, slashing COGS, and enabling increased investment in product development.• Strengthened brand visibility and market alignment by executing major website relaunch to emphasize core messaging, capabilities, and key differentiators, as well as leveraging relationship with Gartner to boost analyst mentions.• Increased in high-quality inbound leads by honing messaging strategy and steering impactful SEO, SEM, and ABM initiatives.

I was promoted to serve as the VP leading sales engineering across NA, LATAM, EMEA, and ANZ for this information security company providing Fortune 500s with call center authentication and fraud detection solutions. During this period, I built the product team from scratch to 14 people and oversaw a period of dramatic growth from 75 to 300 employees in two years.My key achievements:• Ignited year-over-year sales growth and increased number of transactions while optimizing deal review process, raising accountability, and driving seamless client implementation.• Successfully became a multi-product company by launching three new product lines, including an innovative Cloud contact center platform to expand into adjacent markets worth ~$18B.• Elevated customer satisfaction to 95% following introduction of targeted plans to rejuvenate relationships and ensure on-time, on-budget delivery.

I enabled strong organic growth from 45 to 300 employees and year-over-year increase in revenue with a focus on product management, market positioning, and channel strategy, ultimately leading to acquisition by Cisco.My key achievements:• Increased profit margin with channel distribution to enable products on Cisco's global price list.• Doubled velocity and reduced defects by streamlining Agile development process.• Cultivated relationships with market analysts, led briefings, conducted media interviews, and wrote by-lined articles.

My early career includes roles as a WebInspect Product Manager, International Sales Engineer, and QA Engineer with Hewlett-Packard & SPI Dynamics (HP acquired SPI two years into tenure).