Jessica Yeh Email & Phone Number

• Created a detailed step-by-step desktop support/IT Support manual for the site of daily tasks that were completed for future reference and desktop support/IT support training. Standardized the entire hospital with updated equipment and provided documentation on how to maintain new desktop setup.• Tracked computer equipment, peripherals and network servers via master documentation in Excel and asset tagging.• Configured all the printers to the network DHCP registration; assisted with audio visual setups for large conference meetings.• Worked with C-suite/Executive Staff daily: CEO/CEO-in-Training/CFO/Director of HR/Director of Risk/Directors of In-Take/Director of Plant Ops/Directors of IT Purchasing• Director of HR was my on-site desktop/IT Support supervisor who I reported to for daily IT tasks and IT updates.• Provided desktop support for all employees.• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.• Setup employee desk phones and voicemail pins.• Collaborated with vendors, business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.

San Francisco Bay Area

· On-site and remote technical, network and printer project manager for 4 locations for the same company· Traveled up to 2 hours to multiple sites and maintained technical support for 4 different sites· Worked as a 2-person team on-site and collaborated with remote weekly and monthly meetings as a group with 13+ to 100+ other team members for company technical updates and sitewide updates· Was able to complete tasks I’ve never done before with proper training and documentation· Created detailed technical documentation of steps and solutions for each IT Support, HR new hires, Sales, network, and printers projects that I worked on· Quickly and efficiently answered ticket requests for password assistance, Salesforce questions and warehouse software and forklift devices requests· Installed and configured sales, fleet and warehouse software on laptops, mobile phones and tablet devices· Installed, configured and maintained security camera software and devices· Trained non-technical users at new hire HR orientation· Managed the configuration of the warehouse Mini Loader· Recycled obsolete equipment from 4 locations; equipment were replaced with more up-to-date systems· Identified hardware/software issues· Provided hands-on and remote customer satisfaction guaranteed services and tech support via telephone and video apps for 4 locations· Contracted Administration and Legal to onboard vendors, suppliers and products· Performed quality assurance, packaging and labeling materials/devices duties· Managed the Network LAN and Wi-Fi configurations· Managed the iLobby iPad guest sign-on for visitors to print out badges· Configured HR devices and badge software – Gallagher· Managed all network printers at all 4 locations: HP and Xerox printers· Remote Teams, Skype for Business and Zoom meetings, troubleshoot technical issues remotely and on-site· Provided help desk support, password assistance, and technical support to technical and non-technical users

Bay Area

• Worked with C-suite/Executive Staff daily: worked with directors of HR to provide training sessions for new hires on how to maintain their new laptops working from home or in the office. CEO would also let IT Support know of large projects that needed immediate escalation.• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.• Documented support interactions for future reference.• Escalated critical incidents requiring specialized expertise to appropriate departments,facilitating swift resolutions.• Improved equipment performance with computer refreshes and updates.• Maintained all desktop support devices for four locations for Sysco; setup and configured all printers for all Fremont and Salinas locations

San Francisco Bay Area

· Identified hardware/software issues; Primary contact for technical hardware/software user support issues· Provided hands-on and remote customer satisfaction guaranteed services and tech support via telephone and video apps· Entered data, scanned documentation, and multi-tasked in an OBGYN Medical Office· Contracted Administration and Legal to onboard vendors, suppliers and products· Transferred existing production, packaging and labeling protocols into ISO format· Utilized the Sage inventory system for data entry tasks· Performed quality assurance, packaging and labeling materials duties

Hayward, Ca

· Collaborated with other Customer Service Representatives on Google Hangouts and Microsoft Outlook to effectively and promptly correspond with customers for customer satisfaction guaranteed· Performed debit, credit, unshipped, and total accounts transactions on Google Docs/Microsoft Office Suite· Researched and resolved billing and invoice issues; created an average of 60 to 80 invoices daily· Entered purchase orders in invoicing system to be processed; managed numerous projects simultaneously within budgetary restrictions, verified details of transactions including funds received and total account balances

South Bend, Indiana Area

· Identified inventory issues, informed management about solutions and made appropriate adjustments· Fulfilled custom orders in a hands-on, fast-paced, team and unsupervised environment· Cross-trained to assist production lines to achieve other department goals

Notre Dame, In

· Recruited other AmeriCorps members to train in Web development· Edited Web sites using SQL and Adobe Dreamweaver HTML / CSS coding· Configured Microsoft Outlook e-mail, set up Windows 7 user accounts and themes, used Conductor Web software, connected with Virtual Private Network off campus· Troubleshoot hardware, software, printers and networking systems, configured data management software, made recommendations for technology purchases, ensured data is securely deleted from malfunctioned technology to dispose, worked with vendors· Provided analysis of existing requirements and pricing to ensure the most cost-effective options· Repaired and built computers for Notre Dame Business classrooms; replaced old technology equipment with up-to-date technology equipment