Jennifer Yen Email & Phone Number

Chapel Hill, NC, US

• Direct complex, multi-phased projects by guiding multiple project teams to define, scope, plan, and deliver strategic solutions that enable retailers to enhance their in-store customer experiences
• Manage projects totaling $10M+ in budget by monitoring expenditures and ensuring compliance to meet company’s financial objectives.
• Oversaw Point of Sale (POS) product team to execute $400K integration with FinTech Payments Platform to deliver healthy savings programs to grocery and pharmacy retail consumers.
• Managed team of developers and testers to implement an $890K co-branded credit card POS project for a Fortune 500 company, achieving key milestones on time while meeting client satisfaction.Collaborate with sales.
• Ensure client satisfaction through strong relationship building and successful project deliveries.

Raleigh-Durham-Chapel Hill Area

Engaged internal clients to realize the business value of the Cognitive Support Platform (Salesforce Service Cloud + IBM Watson for Support) and partner with them to anticipate/address country challenges to accelerate their onboarding journey.

Research Triangle Park

Managed worldwide IT transformation and deployment of Multi-Vendor Services (MVS) hardware support valuing $300M+ onto the Cognitive Support Platform (Salesforce Service Cloud + IBM Watson for Support) in 100+ countries.

Research Triangle Park, NC

Collaborated with stakeholders to deliver valuable insights and develop strategic cognitive solutions.

Research Triangle Park, NC

Identified automation opportunities and implemented improvements to drive productivity for Software Product Introduction team.

East Lansing

• Committed intense daily hours and mastered time management to reach maximum potential.
• Motivated and inspired teammates to achieve their goals in a competitive environment.
• Identified and resolved issues through communication with teammates and coaches.
• Collaborated with veteran teammates to mentor younger teammates through their transition into college.

Buffalo Grove, IL

• Built a Contribution to Margin and Contribution to Net Income guide to clarify any discrepancies among the Field Procurement Managers (FPMs).
• Organized and led eRFX e-bidding event for a federal project through the Siemens Exchange Tool. Communicated and assisted subcontractors throughout the process of the event.
• Cooperated with FPMs to collect information on suppliers/subcontractors used for USGS projects. Used company database resource tools to find supplier/ subcontractor DUNS number and accessed company Electronic Resource.
• Collaborated with upper management to create a fiscal year-end internal customer survey to evaluate the productivity of the FPMs in the project business based on Key Performance Indicators (KPI’s).
• Assisted in starting up an Electrical Estimation Department within Building Technologies which consists of Electrical Estimators to be deployed to the field on select projects in need of estimating scope of work on.
• Created GROW model to assist in identifying cash-flow challenges which impact federal projects.

Rochester Hills, MI

• Worked collectively with another lab assistant to create, research, and present a report on Nickel Metal Hydride rechargeable batteries from the consumer point of view.
• Responsible for collecting and filing data from the PCT machine. Prepared and collected supplies to test different cathode materials for Nickel Metal Hydride batteries.

East Lansing, MI

• Responsible for assisting campers to their rooms during check in process and resolved conflicts regarding room assignments.
• Improved organizational skills by assisting head coaches with developing and correcting player skills for match play.

Redford, MI

• Learned the importance of showing passion to the customers to earn more business for the tennis club, as well as structuring progressive tennis drills for players with different skill levels.
• Assisted head coach with advanced players, also demonstrated leadership and communication skills when individually leading younger students in developing their skills.

Troy, MI

• Communicated with staff to understand the process and requirements or preparing for an ISO 9001 quality process auditing and learned how a corporation organized business database.
• Planned and prioritized responsibilities including: entering employee evaluations, closing out completed projects into company database, and updating corrected information of purchase order.