Jyl C. Email & Phone Number

Quezon City, National Capital Region, Philippines

Management of training and development initiativesOverseeing all HR Departments, particularly Compensation & Benefits, Payroll, Employee Relations, and RecruitmentPlanning and execution of high-level strategies for manpower needsOffer professional advice to Franchisees regarding inquiries on their employees’ policy violations in reference to Franchising policies as well as requirements by the Philippine Labor LawWriting and revising policies and procedures in compliance with the Philippine Labor Law, as well as managing implementation of written policiesManagement of requirements with manpower agency partners to achieve required manpower as well as to implement strategies for partner agencies’ complianceIn charge of management of Labor Law compliance as directed by the Department of Labor and Employment: answering DOLE summons, fulfilling employer requirements and non-compliances pertaining to manpowerEnsuring that all offices and branches are compliant with health and safety requirements set by the Department of Labor and Employment and Department of HealthEmployee education on company policies and existing labor lawsChecks all managers on implementation of good working conditions for all employees

Quezon City, National Capital Region, Philippines

Direct acceptance, investigation, and processing of Incident ReportsIn charge of all Employee Relations requirements (serving of Notices and Corrective Action, Administrative Hearing, and answering NLRC/DOLE summons)Offer professional advice to Franchisees regarding inquiries on their employees’ policy violations in reference to Franchising policies as well as requirements by the Philippine Labor Law.Overseeing the delivery and fulfillment of mandatory statutory benefits and payrollManagement of recruitment to hire employees to meet deadlines set by Franchise Relations Department on store openingsManagement of manpower planning based on requirements per branchWriting and revising policies and procedures and managing implementation upon approvalHelps to ensure that all offices and branches are compliant with health and safety requirements set by the Department of Labor and Employment and Department of HealthHelps with employee education on company policies and existing labor laws

Pasig

Build and maintain the Information Security Management System in accordance to security requirements of parties involved in the business and ISO 27001 controls to protect the integrity, confidentiality, and availability of company data.Conducts regular compliance checks for Operations and Information Security in compliance with Neusoft’s Operations Management Framework and ISO 27001 controls.Conducts Risk Management by identifying potential threats and vulnerabilities, and then performing Risk Treatment to reduce or eliminate potential business risks.Writes information security policies, conducts risk assessments, business continuity plans in accordance to ISO 27001 controls.Oversees site needs to support Operations to ensure business continuity and health & safetyConducts regular Information Security trainings and exams to all site employees to maintain Information Security and Risk Awareness in the organization.Fulfills requirements on Emergency Management by conducting regular tests and drills which include but not limited to: Fire and Earthquake Drills, First Aid, Power Outage Drills, Internet Downtime Drills, weekly Bandwidth Usage monitoring, weekly checks of security devices and important business devices such as servers and switches, backup plans, and data center.Close monitoring and approval of multi-level data accesses with the use of multiple security devices (e.g. SANGFOR, Windows NT login, proximity accesses for physical restrictions).Daily monitoring of CCTV devices and storage (e.g. visible areas, picture quality, backup and storage health, user accounts).

Pasig, National Capital Region, Philippines

● Oversees the delivery of services based on client requirements● Establishes policies to ensure consistency of service performance● Monitoring of employees to ensure productivity and stabilize performance based on approved KPIs● Establishes and implements compliance requirements to ensure consistency on data gathering, measurement, and research● Oversees all service departments onsite and in satellite offices and ensures that all departments carry out required processes and tasks● Streamlining delivery processes for efficiency and cost-effectiveness● Assessing client feedback through regular business reviews and makes necessary improvements● Spearheading research of service delivery trends and other factors, and makes decisions to ensure KPIs are met despite trend changes

Pasig, National Capital Region, Philippines

● Develop, implement, and monitor training programs delivered on site, online, and in satellite offices in China.● Oversee training performance by conducting evaluations for trainers and participants● Conducts Training Needs Analysis (TNA) based from regular analysis and observations/evaluations● Consults with Service Delivery Manager to address learning gaps and training needs based on data trends analysis● Design training programs tailor fitted for identified learning opportunities for all employees based on TNA● Evaluate effectivity of training materials every six months and make necessary adjustments● Manage and oversee the development of employees

Pasig, National Capital Region, Philippines

Main Responsibilities:• Conduct Classroom Readiness Inspection prior to training (checking tools, systems, classroom environment, and sending reports to the respective departments to fix any issues found)• Conduct Friday Before meeting (in preparation for the New Hire Orientation) for upcoming classes.• Conduct Welcome Calls • Facilitate New Hire Orientation• Facilitate Foundation Skills Training• Facilitate Product Specifics Training• Facilitate up-trainings for existing employees• Assist Operations during nesting period (5 days to two weeks, depending on the capacity of the agents and complexity of the account)• Closely monitor agent performance for the first 90 days• Assist Operations in coming up with Action Plans to address known issues or behaviors within the 90-day period• Assist Operations in coming up with Action Plans to address known issues or behaviors for tenured agents• Update performance trackers to be submitted to the Site Learning Manager• Perform Training Needs Analysis• Sending End of Day report to all concerned individuals and departments.OTHER RESPONSIBILITIES (not done by all Learning Specialists; certification needed.) Learning Manager Track TraineeResponsibilities:• In charge of classroom scheduling, room reservations, and before-training preparation for ongoing and upcoming classes.• In charge of password-related issues in Training website.Certified Learning Designer and DeveloperResponsibilities:• Design training materials and curriculum based on the Training Evaluation criteria to ensure the effectiveness of the training. • Check, evaluate, and make necessary changes to existing training materials from different accounts, send the evaluation results and provide feedback to the respective account’s Learning team.• Create training modules based on client needs (in line with Learning and Development guidelines and Training Materials Evaluation).

Pasig, National Capital Region, Philippines

Chat / Email Customer Service Representative for MicrosoftResponsibilities:• Resolve issues / answer customer inquiries about:o Basic technical troubleshootingo Licensingo Microsoft Genuine Advantageo Microsoft Product Activationo Securityo Product Informationo Microsoft Education

Philippines

Responsibilities:• Making sure to keep businesses up and running by providing accurate technical solutions for described machine symptoms• Maintain company stats on an above average score• Provide accurate and timely information for status calls• Decide on product accommodations, evaluation for replacement and dispatch to field technicians• Give accurate information on company policies, contracts, warranties and general information.

Philippines

Responsibilities:• Answering/providing information on customer inquiries• First-degree technical troubleshooting• Billing inquiries and assistance• Payment processing• Installation and equipment assistance/requests• Programming changes/questions• Customer retention• Up-selling of services

Bachelor Of Fine Arts (Bfa), Painting

Activities and Societies: Art Association of the Philippines

High School, High School

Activities and Societies: Officer for CAT (Citizens' Army Training)