Jyl Shute Email and Phone Number
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High-energy professional with over 20 years experience in management, sales, customer service and call center operations. Keen ability to build strong working relationships with professionals at all levels within an organization, uniting teams to achieve common goals. Key strengths include excellent communication skills, the ability to diffuse tense situations, leading and facilitating improvements. Poised and competent with demonstrated ability to lead teams through periods of rapid change. Multi-tasker who thrives in deadline-driven environments.
Tradesmith, Llc
View- Website:
- tradesmith.com
- Employees:
- 34
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Senior Manager, Process ImprovementTradesmith, Llc Sep 2021 - PresentGreater Tampa Bay Area
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Customer Success And Telesales ManagerTradesmith, Llc Dec 2017 - Sep 2021Tampa/St. Petersburg, Florida AreaManage all aspects of customer success including email, chat and phone calls. - Implemented InContact in call center, integrated within Salesforce platform.- Collaborating with marketing team on a daily basis to monitor success of current campaigns and provide valuable contact center feedback.- Managing ZenDesk and creating reports to monitor customer success activity, issue categories and customer satisfaction.
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Operations ManagerPublic Consulting Group Dec 2016 - May 2017Tampa, FloridaOpened new call center in Tampa area. Responsibilities included:- Managing 4 supervisors and 40 indirect customer service agents.- Responsible for all staffing in location including interviewing, hiring and scheduling.- Managing relationships with staffing agency partners.- Managing relationships with internal and external business partners, ensuring contractual KPIs are met/exceeded.- Coordinating staff training.- Interfacing with facilities management regarding building access and building amenities. -
Director Of Customer ServiceCamping World Mar 2005 - Jun 2016Began with Camping World/Good Sam as a supervisor and rapidly received increasing responsibilities ultimately receiving promotion to Director of Customer Service. Used active communication with 9 different business units to ensure that call center had current information, business needs were met and revenue goals were exceeded. Also served as point of contact for implementation of new software and technologies in the call center. - Managed 4 small customer service centric teams. This included all aspects from interviewing, on boarding, daily coaching and performance management.- In 2014 lead the call center in achieving over $60 million in sales.- In 2013 reached over $58 million in sales, a 26% increase over 2012 sales.- In 2012 reached $40 million in sales, a 37% increase over 2011 sales with like call volume.- In 2011, lead record breaking call center with 12 consecutive months of unprecedented revenue.- Coordinating and implementing all call center outbound calling efforts, using Aspect ALM. - Coordinating implementation of Salesforce within contact center. - Coordinating implementation of Calabrio for workforce management.- Effectively communicating to both employees and business partners during period of rapid change.- Empowering supervisors and peers to handle a variety complex customer issues.- From February 2010 through April 2010, served as Interim Vice President. -
First Line ManagerIbm 1998 - 2004Experienced rapid increase in responsibilities, beginning as CSR and finally as First Line Manager. As First Line Manager, managed teams of up to 40 CSRs providing Helpdesk services. Ensured that contractual services were being delivered in a timely manner within cost and quality metrics while exceeding customer expectations. Conducted performance reviews and pay reviews for employees. - Reorganized department, accomplishing a 17% gain in efficiency while improving customer satisfaction.- Researched labor measurements and developed a system of checks and balances which resulted in a 50% reduction in department cost. - Lead team in exceeding 98% of Service Level objectives.- Implemented whisper tone answering on all agent phones, saving an average of three seconds per call on answer time over an average of 30,000 calls per month. - Designed and deployed a streamlined training process, resulting in a decreased time for trainees to move to phones and an increase in new agent effectiveness.
Jyl Shute Skills
Jyl Shute Education Details
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Magna Cum Laude
Frequently Asked Questions about Jyl Shute
What company does Jyl Shute work for?
Jyl Shute works for Tradesmith, Llc
What is Jyl Shute's role at the current company?
Jyl Shute's current role is Senior Manager, Process Improvement.
What is Jyl Shute's email address?
Jyl Shute's email address is js****@****oup.com
What is Jyl Shute's direct phone number?
Jyl Shute's direct phone number is +130393*****
What schools did Jyl Shute attend?
Jyl Shute attended University Of Mary.
What skills is Jyl Shute known for?
Jyl Shute has skills like Email Marketing, Marketing Strategy, Strategic Planning, Digital Marketing, Account Management, Call Center, Online Advertising, Marketing, Lead Generation, Marketing Management, Marketing Communications, Manage Client Relationships.
Who are Jyl Shute's colleagues?
Jyl Shute's colleagues are Marina Stroud, Timothy R. Canlas, Brett Hughes, Keith K., Kristin Magenst, Lisa Lenda, Baylee Dushane.
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