Jyl Shute Email & Phone Number

Greater Tampa Bay Area

Tampa/St. Petersburg, Florida Area

Manage all aspects of customer success including email, chat and phone calls. - Implemented InContact in call center, integrated within Salesforce platform.- Collaborating with marketing team on a daily basis to monitor success of current campaigns and provide valuable contact center feedback.- Managing ZenDesk and creating reports to monitor customer.

Tampa, Florida

Opened new call center in Tampa area. Responsibilities included:- Managing 4 supervisors and 40 indirect customer service agents.- Responsible for all staffing in location including interviewing, hiring and scheduling.- Managing relationships with staffing agency partners.- Managing relationships with internal and external business partners, ensuring.

Began with Camping World/Good Sam as a supervisor and rapidly received increasing responsibilities ultimately receiving promotion to Director of Customer Service. Used active communication with 9 different business units to ensure that call center had current information, business needs were met and revenue goals were exceeded. Also served as point of.

Experienced rapid increase in responsibilities, beginning as CSR and finally as First Line Manager. As First Line Manager, managed teams of up to 40 CSRs providing Helpdesk services. Ensured that contractual services were being delivered in a timely manner within cost and quality metrics while exceeding customer expectations. Conducted performance reviews.