Handling ITSM toolWorking closely with customer to help customer service deliver on their components within SLAWorking in Support Operations team is responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customersReview, analyze and understand daily, weekly, and monthly operational reports to determine the impact of root cause processes on performance metrics and drive continuous improvement.Work with the Procurement Manager to coordinate and execute a hardware inventory processProvide feedback for the bids on a weekly basis to help the team to identify the common errors and how to work around to fix the sameInteracting with sales representatives, managers, leaders.Managers, worldwide brand and S&S leaders on a consistent basis to discuss the challenges faced and agree to a follow up actions.Collecting and checking Order related documents and Placed the orders on respective VendorsChecking all Orders for processing clean orders in systemsEnsuring all required approvals is collected, if not follow up & closes the same