Key Responsibilities Monitoring the Customer Care Process on a daily basis including identification of the areas of Customer dissatisfaction, escalation to branch heads and ensuring the resolution of the same in the time frame Monitoring the daily load targets Complaint Analysis based on 5 why Analysis Ensuring Quality of Feedback calls

Key responsibilities: Monitoring & Optimizing Every Touch point a Customer has with the Company Experience In Managing Customer Service Teams Ensure a Positive & Seamless Experience throughout the Customer journey Handling customer queries and concerns in relation with the purchase of the vehicle enabling them to have a smooth and happy delivery process and ensuring customer satisfaction. Held the position of Customer relation head of Pathanamthitta, Thiruvalla, Mallappally, Adoor and Ranny

Key responsibilities: Handling of Customer Complaints & Monitoring closure of the same in the given timeframe to avoid escalation to higher levels Ensuring the customer satisfaction by attending to customer queries and concerns and resolution in time