Senior Manager-Salesforce, Applications Architect
Current
Feb 2024 - Present
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Jyothi Arvind Email & Phone Number
Senior Manager-Salesforce, Applications Architect
at
Newfold Digital
1 work email found
@newfold.com
1 phone found area 978
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager-Salesforce, Applications Architect
Location
Greater Boston, United States
Who is Jyothi Arvind? Overview
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Quick answer
Jyothi Arvind is listed as Senior Manager-Salesforce, Applications Architect at Newfold Digital, based in Greater Boston, United States. AeroLeads shows a work email signal at newfold.com, phone signal with area code 978, and a matched LinkedIn profile for Jyothi Arvind.
Jyothi Arvind previously worked as Application Architect at Newfold Digital and Sr. Business Systems Analyst and Administrator, Salesforce, Pega, Genesys at Newfold Digital. Jyothi Arvind holds Master'S Degree, Computer Science from Boston University.
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{first}.{last}@newfold.com
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Profile bio
About Jyothi Arvind
Certified CRM professional with over 25 years of hands-on experience in Salesforce, Pega, Genesys and Siebel. Significant expertise in every aspect of the development life-cycle including but not limited to Business Analysis, Requirements Gathering, Design, Development, Deployment, Project management, Vendor management, Mentoring and leading both on-site and off-shore teams, Salesforce Operations managing 4 separate Salesforce instances (over 1000 users) facilitating and optimizing the platforms to meet complex business needs. Significant projects include Platform consolidation starting with vendor selection to discovery, team building, implementation, testing, deployment and production support. Other major initiatives include Pega Sales Automation, Genesys Outbound Dialer, SFMC pipeline automation, Salesforce Sales pipeline enhancements, Data mappings and migration from one platform to another, Salesforce Code coverage improvement, Siebel Non-Standard sales transactions Custom approval, Siebel Quote report generation streamlining, Siebel Contract Standardization, Siebel US Tax functionality implementation, Apttus Agreement Templates, and Adobe Sign (Echosign) for Salesforce. Other development experience in Salesforce include enhancement and maintenance of Salesforce features involving customization and configuration via Flows, workflow rules, Validation Rules, process builder, custom objects, Batch Apex, Triggers, Apex and test classes, Data loader, Changesets and Sandboxes.Outstanding team player with experience in multiple roles including individual contributor, team lead, mentor and manager. Fast learner with demonstrated ability to pick up and transition to new technologies and processes with ease. Excellent communication skills with strong commitment to openness, transparency and information sharing. Demonstrated problem solving and leadership skills.Specialties: Salesforce ♦ Genesys ♦ Pega SA ♦ CRM ♦ Siebel ♦ Lightning Experience ♦ Apttus ♦ Agile/Scrum ♦ Siebel Visual Basic ♦ Siebel eScript/Javascript ♦ Apex ♦ SQL ♦ SOQL ♦ Data loader ♦ Agile ♦ SDLC ♦ Certified Salesforce Administrator ♦ Certified Platform Developer ♦ Perforce ♦ Jira ♦ Mavensmate ♦ Sublimetext ♦ Crystal Reports.
Listed skills include Siebel, Agile Methodologies, Crm, Customer Relationship Management, and 8 others.
Current workplace
Jyothi Arvind's current company
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6 roles
Jyothi Arvind work experience
A career timeline built from the work history available for this profile.
Application Architect
• Instrumental in successful completion of the IT Contact Center Technologies transformation project that consolidated Genesys Engage & CISCO to Genesys Cloud as well as Salesforce and Zendesk to Pega.• Streamlined and implemented Pega Sales Automation for various Newfold brands.• Lead and implemented Genesys Outbound Dialer for contact nurturing in Genesys/Pega.• Stabilized the marketing business operations following each brand migration to Genesys Cloud and Pega from their legacy systems.
May 2023 - Feb 2024
Sr. Business Systems Analyst And Administrator, Salesforce, Pega, Genesys
Migrated Many Brands from disparate systems into Salesforce by analyzing their existing CRM systems, documenting their current process, coming up with technical design and optimal solution for ease of transformation into Salesforce. Developed customization (Objects, fields, workflows, Validation Rules, Flows, Process builder, Omni setup including Chat button, Capacity, Chat Agent Configuration, presence/Routing configuration, Embedded Services, Queues, Profile, Roles, User, Reports, Dashboards Etc.) to improve process based on business needs. SME for both Sales and Service cloud functionalities within the organization.Gathered requirements from cross-functional stakeholders and transformed them into technical and functional specifications. Streamlined process for stakeholders to pass requirements to development teams for reporting bugs and enhancements.Developed Test plans and assisted with integration, system and User Acceptance Testing (UAT).Supported stakeholders in UAT, Production testing and provided assistance with tracking their identified defects. Gathered requirements for Marketing Cloud automation by designing data flow from different source systems to SFMC for enabling marketing campaigns.
Jun 2018 - May 2023
Software Engineering Manager/Principal Crm Developer
Executed salesforce projects in dual role as individual contributor and team manager for on-site and off-shore developers.Responsible for administration, configuration, development, unit testing, training and maintenance of the Salesforce application using agile methodology.Implemented plan and created Data mappings for Siebel to Salesforce migration.Partnered and interacted with vendors to implement scalable solutions, and participated in technical design review sessions to accommodate our business requirements for Siebel to Salesforce migration.
Mar 2014 - Apr 2018
Principal Crm Developer
Converted business requirements into advanced designs and assisted in project planning.Implemented Siebel best practices via Scripting, Business Services and configuration changes to facilitate development of the enterprise Siebel CRM solutionConsulted with SME's in numerous departments to develop customized solution for their needs. Identified Performance issues and provided solution.
Mar 2009 - Mar 2014
Senior Crm Developer
Implemented Siebel best practices via Scripting, Business Services and configuration changes to facilitate development of the enterprise Siebel CRM solutionDeveloped Test plans and assisted with integration, system and User Acceptance Testing Identified Performance issues and provided solution.
Jun 1998 - Apr 2009
2 education records
Jyothi Arvind education
Master'S Degree, Computer Science
Boston University
Bachelor Of Science - Bs, Information Systems
University Of Massachusetts Lowell
FAQ
Frequently asked questions about Jyothi Arvind
Quick answers generated from the profile data available on this page.
What company does Jyothi Arvind work for?
Jyothi Arvind works for Newfold Digital.
What is Jyothi Arvind's role at Newfold Digital?
Jyothi Arvind is listed as Senior Manager-Salesforce, Applications Architect at Newfold Digital.
What is Jyothi Arvind's email address?
AeroLeads has found 1 work email signal at @newfold.com for Jyothi Arvind at Newfold Digital.
What is Jyothi Arvind's phone number?
AeroLeads has found 1 phone signal(s) with area code 978 for Jyothi Arvind at Newfold Digital.
Where is Jyothi Arvind based?
Jyothi Arvind is based in Greater Boston, United States while working with Newfold Digital.
What companies has Jyothi Arvind worked for?
Jyothi Arvind has worked for Newfold Digital and Monster.
How can I contact Jyothi Arvind?
You can use AeroLeads to view verified contact signals for Jyothi Arvind at Newfold Digital, including work email, phone, and LinkedIn data when available.
What schools did Jyothi Arvind attend?
Jyothi Arvind holds Master'S Degree, Computer Science from Boston University.
What skills is Jyothi Arvind known for?
Jyothi Arvind is listed with skills including Siebel, Agile Methodologies, Crm, Customer Relationship Management, Order Management, Business Analysis, Management, and Requirements Analysis.
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