• Currently managing production issues for 8 tower applications for the banking sector, ensuring swift resolution and minimal disruption to business operations.• Leading .NET, Node.js, and MEAN stack projects, delivering tailored technical solutions.• Collaborating with cross-functional teams to troubleshoot critical production issues and implement robust solutions, enhancing system stability.• Ensuring all project requirements are met from development through deployment, maintaining alignment between technical and business teams.• Proactively monitoring application performance, identifying areas for improvement, and optimizing production support processes to ensure operational excellence.

• Spearheaded the Web Transition and Maintenance Program from initiation to delivery, including sprint planning, JIRA board management, and acting as the key liaison between technical and business teams.• Led efforts in addressing client pain points, aligning corporate strategy with business needs, and improving customer satisfaction, retention, and ROI.• Handled a global pharmaceutical brand and managed client relationships across APAC, LATAM, EMEA, and NA regions.• Drove revenue growth by £1M through continuous identification of innovative solutions and cross-selling opportunities in the Web Transition Program.• Managed digital inventory and collaborated with product, sales, and technical teams to resolve issues, maintain web assets, and implement best practices for ongoing improvement.• Organized and participated in governance meetings to understand client needs, develop roadmaps, and ensure alignment on features, timelines, and product milestones.• Collected and acted on customer feedback through surveys and interviews, enhancing the overall client experience and satisfaction.• Achieved a 5/5 Customer Satisfaction (CSAT) score, reflecting exceptional service and client relationships.

• Analyzed and improved lead quality, resulting in a 30% increase in customer retention and influencing strategic decision-making through actionable insights.• Developed and maintained dashboards and data visualizations to effectively communicate key metrics and trends to stakeholders.• Collaborated with cross-functional teams to gather requirements and translate them into data-driven solutions, enhancing overall business performance.• Managed data sources and databases, ensuring data integrity while identifying and implementing process improvements for increased efficiency.• Presented findings and recommendations to senior management, fostering a data-driven culture and supporting transformative business growth.

• Improved quality scores by ~5% and successfully supported 5 lean projects, saving 2,742 person-hours and $117,000 in costs.• Conducted comprehensive requirement gathering and documentation, ensuring alignment between client needs and product capabilities for accurate project deliverables.• Prepared essential project documentation (SRS, BRD) to facilitate clear communication among stakeholders and promote project understanding.• Facilitated sprint planning and managed backlogs, contributing to streamlined development cycles and effective collaboration across teams.• Managed five different teams of 110-125 people, providing training for new team members and serving as a Subject Matter Expert (SME) to offer guidance and expertise in project execution.