Jyothi M
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Jyothi M Email & Phone Number

Deputy Vice President- Operations and Client Relationship at WELNEXT
Location: Bengaluru, Karnataka, India 13 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 100%

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Current company
WELNEXT
Role
Deputy Vice President- Operations and Client Relationship
Location
Bengaluru, Karnataka, India
Company size
179 employees

Who is Jyothi M? Overview

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Quick answer

Jyothi M is listed as Deputy Vice President- Operations and Client Relationship at WELNEXT, a company with 179 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Jyothi M.

Jyothi M previously worked as Deputy Vice President- Operations & Client Relationship at Welnext and AVP- Operations & Client Relationship at Welnext. Jyothi M holds Executive General Management Programme, Business Administration And Management, General from Indian Institute Of Management, Bangalore.

Company email context

Email format at WELNEXT

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WELNEXT

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Profile bio

About Jyothi M

I am a seasoned Senior leader with a track record of driving substantial company growth, expanding into new verticals, and effectively turning around firms in both the B2B and B2C sectors.I thrive in fast-paced workplaces, driving efficiency and developing a culture of excellence, and have a strong understanding of both the operational and customer-facing elements of business. Have a customer-centric approach and a passion for delivering great service. I am adept at creating and implementing customer service strategies that increase client delight, loyalty, and retention. My goal has been to optimize processes, manage teams, and collaborate with numerous stakeholders to promote the organization's growth and success.With my customer-centric skill set, I have assisted organization's in innovating which has helped my clients at Bharti Axa, America Online, and continue to do at Welnext Solutions. • Reduced 40% call time by enhancing processes • Cost of SMS was reduced by 60%. • Operations process improvements lead to reduction in 8 resources• Converted cost center into profit center by increasing the revenue by 4 folds in 2 yrsMy intellectual curiosity drives me to be a lifelong learner. My Specialties Management StrategyGrowing Start up organizationsOperations Leadership Customer, Partner & Client RelationshipProcess Design & improvementsAnalytics & Data Mining

Listed skills include Leadership, Customer Experience, Team Building, Digital Platform, and 45 others.

Current workplace

Jyothi M's current company

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WELNEXT
Welnext
Deputy Vice President- Operations and Client Relationship
Bengaluru, KA, IN
Website
welnext.com
Employees
179
AeroLeads page
Company profile
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13 roles

Jyothi M work experience

A career timeline built from the work history available for this profile.

Deputy Vice President- Operations And Client Relationship

Welnext

Bengaluru, KA, IN

Deputy Vice President- Operations & Client Relationship

Current
Welnext

Bangalore

Helped establish new client relationships, which led to an increase in revenue of 2X over the previous year.Work with the director to develop stakeholder relationships, actively participated in Industry events. (AIU in 2018 & ICLAM in 2019)Complaints reduced to less than 1% from 5%.Automation of the processes through AI techniques and technologies to.

May 2022 - Present

Avp- Operations & Client Relationship

Welnext

Bangalore

Oct 2020 - Apr 2022

Sr Manager - Operations

Welnext

Bengaluru, Karnataka, India

Nov 2018 - Oct 2020

Head- Customer Service(Operations & Claims)

Bharti Axa General Insurance

Bangalore, Corporate

  • Handle Pan India customer support - Inbound & Outbound voice, Emails, Chats, Complaints, Renewals, CSAT, Digital, Short code message,NPSSIGNIFICANT ACHIEVEMENTS
  • Transformed cost center into profit center within 2 yrs by improving renewals from 1.2 million in 2012 Dec to 12.4 Million in 2014 Dec & 35 million in Mar 2017
  • Handling a dual role of Motor reporting, analytics and contact center operations for 4 yrs.
  • Reduction in call handling time by 30% in 2014 further 20% in 2016 Dec.
  • Reduction of 7 resources through process improvement projects initiated at contact center in 2015
  • Reduction in SMS cost by 60% by changing the service partner with additional benefits in 2016 & further by 20% in May 2017
Apr 2014 - Nov 2018

Assistant Manager Operations

Genisys Group, Inc.

Bangalore

  • Key Responsibilities
  • Achieve the revenue targets, KPIs and SLAs. Well equipped with Dialer. Manpower planning
  • Drive people management, P&L
  • Manage a team of 170
Jan 2010 - Nov 2010

Assistant Manager Operations

Aegis Limited

Bangalore

  • Significant achievements
  • Managed a team of 280 executives and 14 team leaders.
  • Attrition below 3% & Gross profit at 50% for the process
  • Was Promoted from Team Manager to Assistant Manager
  • Completed Six Sigma Green Belt. Personality Development training
  • Developed leadership skills amongst team so that they are able to take on larger responsibility.
Apr 2008 - Dec 2009

Team Manager Operations

Aegis Global

Bengaluru, Karnataka, India

Nov 2006 - Mar 2008

Team Lead Operations

Scicom Msc Berhad

Bangalore

  • Significant achievements
  • Team was the topper in all the KPI’s for 3 consecutive months
  • 14 executives moved to different roles within 1.3 yrs (team of 15)
Jan 2005 - Jul 2006

Team Lead

Reliance Infostreams Private Limited

Mumbai, Chennai

  • Significant Achievements
  • Successfully migrated the process from Mumbai to Chennai for the South region
  • Handled a team of 95 executives for a period of 3 months and stabilized the process
  • As a single team leader, achieved the overall SLA’s for the region
Apr 2004 - Dec 2004

Senior Customer Care Consultant

Aol

Bangalore

  • Commenced career with America Online as a trainee customer care consultant Significant Achievements
  • Got promoted as CCC and Senior CCC.
  • Top CSAT executive award
  • Perfect Attendance award for the year
May 2003 - Apr 2004

Trainee Customer Care Executive

Aol

Bengaluru, Karnataka, India

Oct 2002 - Apr 2003
Team & coworkers

Colleagues at WELNEXT

Other employees you can reach at welnext.com. View company contacts for 179 employees →

JV Jithu V G Jithu V G Colleague at WelnextKerala, India, India View → SD Sangeeta Dash Sangeeta Dash Colleague at WelnextBangalore Urban, Karnataka, India, India View → MR Mahesh Rocky Mahesh Rocky Colleague at WelnextKarnataka, India, India View → SS Shivani S Shivani S Colleague at WelnextBengaluru, Karnataka, India, India View → SA Salma A Salma A Colleague at WelnextBengaluru, Karnataka, India, India View → AM Arvind Mehar Arvind Mehar Colleague at WelnextJaipur, Rajasthan, India, India View → SN Shilpa N Shilpa N Colleague at WelnextBengaluru, Karnataka, India, India View → KK Kiran Kumar Kiran Kumar Colleague at WelnextBengaluru, Karnataka, India, India View → VK Vinoth Kumar M Vinoth Kumar M Colleague at WelnextBengaluru, Karnataka, India, India View → AS Ankita Shukla Ankita Shukla Colleague at WelnextBengaluru, Karnataka, India, India View →
2 education records

Jyothi M education

Executive General Management Programme, Business Administration And Management, General

Indian Institute Of Management, Bangalore

Develop competence in the disciplines and skills associated with general management. Provide guidance to think through advanced business.

FAQ

Frequently asked questions about Jyothi M

Quick answers generated from the profile data available on this page.

What company does Jyothi M work for?

Jyothi M works for WELNEXT.

What is Jyothi M's role at WELNEXT?

Jyothi M is listed as Deputy Vice President- Operations and Client Relationship at WELNEXT.

Where is Jyothi M based?

Jyothi M is based in Bengaluru, Karnataka, India while working with WELNEXT.

What companies has Jyothi M worked for?

Jyothi M has worked for Welnext, Bharti Axa General Insurance, Genisys Group, Inc., Aegis Limited, and Aegis Global.

Who are Jyothi M's colleagues at WELNEXT?

Jyothi M's colleagues at WELNEXT include Jithu V G, Sangeeta Dash, Mahesh Rocky, Shivani S, and Salma A.

How can I contact Jyothi M?

You can use AeroLeads to view verified contact signals for Jyothi M at WELNEXT, including work email, phone, and LinkedIn data when available.

What schools did Jyothi M attend?

Jyothi M holds Executive General Management Programme, Business Administration And Management, General from Indian Institute Of Management, Bangalore.

What skills is Jyothi M known for?

Jyothi M is listed with skills including Leadership, Customer Experience, Team Building, Digital Platform, Consulting, Business Process Design, Training And Quality, and Stakeholder Engagement.

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