I am a seasoned Senior leader with a track record of driving substantial company growth, expanding into new verticals, and effectively turning around firms in both the B2B and B2C sectors.I thrive in fast-paced workplaces, driving efficiency and developing a culture of excellence, and have a strong understanding of both the operational and customer-facing elements of business. Have a customer-centric approach and a passion for delivering great service. I am adept at creating and implementing customer service strategies that increase client delight, loyalty, and retention. My goal has been to optimize processes, manage teams, and collaborate with numerous stakeholders to promote the organization's growth and success.With my customer-centric skill set, I have assisted organization's in innovating which has helped my clients at Bharti Axa, America Online, and continue to do at Welnext Solutions. • Reduced 40% call time by enhancing processes • Cost of SMS was reduced by 60%. • Operations process improvements lead to reduction in 8 resources• Converted cost center into profit center by increasing the revenue by 4 folds in 2 yrsMy intellectual curiosity drives me to be a lifelong learner. My Specialties Management StrategyGrowing Start up organizationsOperations Leadership Customer, Partner & Client RelationshipProcess Design & improvementsAnalytics & Data Mining