Jyoti Dhami Email and Phone Number

Successfully led the complex project in Elevance health, due to which the success rate of the project went from 75% to 96% in less than 3 quarters. Lead multiple teams and onshore will more than 90% satisfaction score form the team members and client. Created more than 200+ Epics and 1000+ User Stories & Clearly articulated the product vision. And revived corresponding test cases with User Acceptance testing termsFostered collaborative lines of communication with more than 10 clients/stakeholder at a time to deliver critical project called “Fix the basics”. Stepped up to work as product manger and successfully manage more than 5 teams to collaborate on various initiatives. Builds client relationships & performed team management activities and onshore-offshore coordination.Involved in resource planning of more than 100+ resources. Requirement prioritization, sprint Demo review, UAT validation and Business Validation during release activity. Awarded ACE (TOP Performer Award at Accenture) for appreciation from Client Leadership. Awarded Delivery Excellence Award for effective coordination with offshore teams and other stakeholders

- Started my IT Career with Accenture Services Pvt Ltd. and have completed 4 years at the same Firm.- 4 Years of Business Analysis experience in US Healthcare (Primarily on Payer side).- 1 year 3 months of client site Near-shore experience with direct client interaction for requirement gathering to implementation. - Requirements engineering – identification, analysis, elicitation, documentation, communicating the requirements to developers/testers and other stakeholders in an organized manner. - Handled Project Management activities like Project Resource planning, Time Management, Cost Management and Escalations.- Strong Experience and knowledge in US Healthcare Payer Operations (Medicare Business – Enrollment) and Telecom (Service Fulfillment and Assurance)- Led team and worked in various end to end implementation, support and rollout projects for multiple clients. - Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and Software Testing Life Cycle (STLC).

Requirement Analysis and GatheringRequirement Elicitation and root cause analysisDocumentation of documentation in Use cases and Business RulesWireframe creation Design creation and walking through with ClientCollaboration between various vendors (IT Vendors) and business Stakeholders