Created a unique patient experience that fostered a positive environment. Implemented digital process to document insurance payments.

• Implemented a customer support system for customer call tickets. • Supported sales by creating content, training manuals and conducted partner/client facing demonstrations of SaaS products• Designed and created training videos for SaaS• Working in an agile environment has enabled the ability to create, test, and validate user stories which improves the user experience of the SaaS• Researched use cases to find solutions for customers’ problems to create sales content• Liaised between sales and the development team for product development roadmap and backlog planning

• Q/A pipeline alignment sheets for a major Western Canada Pipeline Project• Collaborated with draftsmen and engineers to ensure the proposed pipeline map sheet are correct for various permit applications• Created documentation with data requirements for new feature classes• Managed and Q/A external data and loaded to database. • Created custom maps and KMZ for internal/external clients

• Recipient of the Circle of Excellence award in 2012• Collaborating with product managers, sales team, IT, and other GIS related departments across the IHS business units (i.e. data management, data integration, data enhancement, testing various products and data, and customer support)• Creating and sending customer communication related to changes to the data content or schema • Ensure all changes relating to spatial data and content issues are communicated to internal and external stakeholders• Plan, direct, and evaluate the activities of data management when working with external vendors, tradeshows and conferences• Educating and providing valuable technical data knowledge to external stakeholders. • Working with data partners with the creation of new products.• Data expert for various partner data and applications.• Collected metrics and created dashboards on customer call tickets for trend analysis to optimize customer experience. • Spatial database analysis to look for enhancement opportunities.• Proactively troubleshooting data issue for customers and finding solutions• Working with databases and querying• Managed projects related to data content changes on the IHSData hub and worked with in-house applications to incorporate any data content changes to completion• Creating maps for various internal departments.• Creating and maintaining spatial data documentation (dictionaries, Entity Relationship Diagrams, metadata)• Assisting customer with new connections to data hub for ArcGIS

• Facilitate continuous conversations relating to course material and projects. • Graded exams and assignments and provided feedback • Assisted in the reevaluating and redeveloping of assignments relating the current course, GEOS 402.• Responding to student software issues and course material questions.