I worked in Wipro and Apps associates as Customer support Engineer / Incident co ordinator and Incident co ordinator and these are my roles and responsibilities.Interacting with the customers and resolving issues online and closing the cases created for the (Request) within the stipulated time.Receiving calls from the users globally for case\ticket status, in turn we provide solutions for their queries.Guiding users with basic troubleshooting steps to work on launch and work on application mentioned above.Password reset & unlocking the accounts.Replying to the mails of the user’s regarding Ticket status update & coordinating with the respective teams to resolve the issue