Jyoti Sohal Email & Phone Number

• Supervise onboarding efforts of new clients and ensure all necessary documentation has beenprepared and delivered• Participate in company directed client relation initiatives that involves extensive client contract negotiations• Communicate and work with clients to setup new projects• Execute project onboarding and set-up tasks for new customers – occupancy lists, signed customeragreements, and security deposits• Update the Salesforce CRM • Circulate executed PEMI contracts and maintain the digital and physical contract archive• Work with developers and property management to obtain relevant hydro, water bills as it pertains to contracted services• Work in conjunction with Client Relations and Sales team to escalate client issues with relevantinternal parties• Identify and target new business sales opportunities within Property Management channels• Prepare presentations for condominium boards of directors and property management as a resultof ad hoc sub-metering related items• Participate in and in time, facilitate town hall and board meetings with condominium corporations• Coordinate and plan marketing material in conjunction with other business leads• Coordinate and carry out client retention campaigns up to and including contract negotiation andsigning • Regularly follow up with key client as part of outreach campaign to “at risk” accounts i.e (dissatisfied clients, problem properties, S112 eligible, outstanding renewals)• Lead client engagement efforts surrounding outstanding contractual and service issues (Prica Homes, etc.)

20 Floral Parkway, Concord On L4K 4R1

• Communicate and work with clients to obtain vital information for new customer and building set up• Execute project onboarding and set-up tasks for new customers – occupancy lists, signed customer agreements, and security deposits• Database management of the Salesforce CRM• Circulation of executed PEMI contracts and maintenance of the digital and physical contractarchive• Follow up with developers and property management to obtain relevant hydro, water bills as itpertains to contracted services• Coordination with Sales to ensure correct project information is recorded in Salesforce and madeavailable to all relevant departments• Work in conjunction with Client Relations Manager to escalate client issues with relevant internalparties• Identify and target new business sales opportunities within Property Management channels• Preparing presentations for condominium boards of directors and property management as aresult of ad hoc sub-metering related items• Participate in and in time, facilitate town hall and board meetings with condominium corporations• Preparation of PowerPoint presentations for presentation to condo boards and condo residentsas part of onboarding process• Coordinate and plan marketing material in conjunction with other business leads• Other duties as assigned by the Client Relations Manager

20 Floral Parkway, Concord On L4K 4R1

•Assign daily tasks for emails to the team, following up regularly to ensure company processes and service standards are followed and that tasks are addressed efficiently•Complete deposit reductions and payment transfersIssue service tickets to the Metering Department and attend related weekly meetings•Provide floor support to the Customer Service Representatives as required•Perform call backs for escalations reported by customer service agents•Assist the Customer Service Supervisor with new hire onboarding and training•Ensure training materials and templates are current and relevant, updating as required•Assist the leadership team with the implementation of new processes and initiatives•Any and all other duties/projects as assigned to meet company objectives

Concord, Ontario, Canada

•Handling customer inquiries – verbally & writtenResolve customer complaints ensuring policies and procedures are followed.•Move In/Out Service Orders.•Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.•Record in a clear and concise manner all customer service activities / comments and contact information on customers account•Assist with New Services, Signed Customer Agreements and Security Deposit requests•Ensure all Provident policies and procedures are followed.•Provide a high level of customer service in a professional and courteous environment.•Provide initiative and ideas on the improvement of work processes.

Toronto, Ontario, Canada

• Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity• Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team• Navigates computerized system and accurately enters data • Maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing• Compare bills to estimate costs and recommend solutions based on customer’s needs• Place the orders for return kits and help the customers for payment arrangements • Constantly demonstrate quality and excellence in duties and in choice of products and services• Use call centre tools to resolve customer’s issues and perform multi task

Scarborough, Ontario, Canada

•Performs regular inspections of in-process and final assembly of goods (attribute checks), according to AQL requirements, required frequency, number of samples to be checked and deeming product passed / rejected based on the Accept/Reject criteria of the AQL sampling plan •Checks work orders against product specifications to ensure accuracy and completeness referring to Client Specifications and master Filling & Packing Specifications (MFPS) •Checks, records and conducts inspections of C & S records, components and bulk before verification of lines advising area supervisors of any non-conformances to be addressed •Ensures compliance with established GMP, SIP, Housekeeping and practices •Documents all inspection results on inspection sheets required by QA •Responsible for finished product inspection according to sampling plan •Performs routine quality audits (spot checks) on the lines to ensure the continuity of quality standards after the line has been cleared, verified and started. •Identifies and records any product quality issues and initiate on the spot root cause analysis and corrective and preventive

Toronto, Canada Area

• Look for customer queries and deal with them patiently• Ensure cleanliness of the store at all times• Maintaining the cash transactions and process the customer purchases• Experience of working in fast pace environment• Work well as team member and learnt to treat customers as guest

Advanced Diploma In Biotechnology, Biotechnology

Specialized study in industrial microbiology, biotechnology applications, biochemistry, microbial genetics, clinical and environmental.

Bachelor'S Of Science, Applied Science And Technology

• Handled and stored different types of chemicals in the laboratory. • Worked with several animals in laboratory and identified several.