Highly motivated and results-oriented Operations Manager with 9 years of experience in service delivery, process optimization, and team leadership within edtech, e-commerce, and B2C sectors. Proven ability to enhance operational efficiency, drive customer satisfaction, and exceed performance targets. Expertise in team management, training and development, and process improvement. Seeking a challenging role in a fast-paced environment where I can leverage my skills and experience to contribute to the success of the organization.
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Assistant ManagerStartekBengaluru, Ka, In
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Operations ManagerImaginarium Nov 2022 - Aug 2023Mumbai, Maharashtra, IndiaImaginarium Solutions (I) Pvt. Ltd.: Operations Manager - Led a team of 22, managed operations, sales, service, and inventory. Formulated SOPs and KPIs, reduced turnaround time, and improved customer satisfaction. Deployed Zoho CRM and implemented SOPs for real-time tracking and business forecasting. -
Operations Team LeadVedantu Aug 2020 - Sep 2022Remote WorkingOperations Team Leader - Student Account Manager - Led a team of 250+, consistently achieved productivity targets. Improved FRT, conducted root cause analyses, and compiled training materials. Awarded "Best Team Leader and Dedicated Team Player" in 2021 and 2022. -
Manager- Customer Service And OperationsFancy11 Feb 2020 - Aug 2020Customer Service and Operations - Maximized team performance, developed strong customer relationships. Implemented strategies to achieve business goals and exceed customer expectations. -
Assistant Manager Sales And MarketingAmity University Noida Sep 2018 - Jan 2020Noida, Uttar Pradesh, IndiaManaged a team of 150+, ensured smooth workflows. Generated reports, engaged in product training, organized events, and recruited top talent. -
Sr. Customer ServiceCareer Launcher Mar 2016 - Aug 2018New Delhi Area, IndiaManaged customer inquiries, organized events, and maintained records. Established customer service standards, assessed personnel performance, and provided feedback. Managed teams, prepared reports, and implemented process improvements. -
Client Service ExecutiveBlack Orange Entertainment Pvt. Ltd. Jan 2014 - Feb 2016Noida Area, IndiaManaged customer inquiries, organized events, and maintained records. Established customer service standards and assessed personnel performance. Client servicing, Event management, team management, corporate communications, event planning.
Jyoti Bhati Education Details
Frequently Asked Questions about Jyoti Bhati
What company does Jyoti Bhati work for?
Jyoti Bhati works for Startek
What is Jyoti Bhati's role at the current company?
Jyoti Bhati's current role is Assistant Manager.
What schools did Jyoti Bhati attend?
Jyoti Bhati attended Mangalmay Institute Of Management | Greater Noida, Mangalmay Institute Of Management And Technology.
Who are Jyoti Bhati's colleagues?
Jyoti Bhati's colleagues are Raj Kanojiya, Daniel Cantarero, Sarina Gray, Jyothishwar M, Sana Khan, Anurima Banerjee, Ishani Banerjee.
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jyoti bhati
Operations Management, Facilities, Events Management, Cafeteria And Vendors ManagementGurugram -
Jyoti Bhati
Maitreyi'25 || Excelsior: The Commerce Society Of Maitreyi College|| Evepaper || Cure India || Kshitiksha FoundationDelhi, India -
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