My role drives improved operational performance through a triple-tier review and improvement of people, financial and operational pillars. This has included managing the general operations of the Uganda and Tanzania subsidiaries with full accountability. I help develop KPIs and support all functions in exceeding targets by identifying and addressing bottlenecks and regularly compile reports on performance for the board. Some of the key accomplishments I have made in this role include:★ Team and Culture Development⇨ Enhanced new employee experience by developing a detailed induction programme and policy covering all aspects of the company’s current and future outlook.⇨ Instituted key performance measures, across the departments that were fully aligned to the corporate strategy to ensure synchronized and relevant results.⇨ Reduced attrition by 50% in collaboration with the warehousing department lead by introducing shift scheduling.⇨ Designed the premier leadership development programme to develop a unified corporate culture and strategy-aligned management and leadership competencies.★ Strategic, Financial and Performance Management⇨ Improved customer retention in the subsidiaries by 20% and average order size by 35% through reforming the sales function into an account management function.⇨ Averted compliance risk and consequential costs by carrying out a comprehensive internal operational and financial audit for the subsidiaries; updating the trial balances, balance sheet and leading a massive data clean-up to file the first returns in 4 years. ★ Budgeting, Process Improvement and Policy Development⇨ Pivotal in securing multi-million-dollar supply contracts by working with the Pharmacist to ensure compliance by developing policies required by key suppliers.For more details regarding my contributions, please request my CV.

In this role, I championed a change management and performance management initiative across the enterprise. Leading a team of 12 internal auditors, we led a transformative agenda to create unified systems and processes. I also worked with business unit leads in a capacity similar to a general manager: preparing budgets, evaluating and unearthing opportunities to improve team and unit performance.⇨ Developed a culture of high performance by introducing a reward & motivation scheme in the sales function & designing employee KPIs in alignment with corporate strategy, in collaboration with the Sales and HR leads.⇨ Illuminated millions of dollars in latent opportunities by developing a detailed decision support system that diagnosed market opportunities and threats. ⇨ Supported the development of the 5-Year Strategic Plan by consultants through leading the internal audit compilation.For more details regarding my contributions, please request my CV.

I was promoted to lead the administrative and finance functions, ensuring accurate month and year end closing as well as day to day operational processes. My role also included guiding ERP implementation and process improvement under the ISO guidelines.⇨ Supported the acquisition of multi-million-dollar contracts in uncharted customer segments by satisfying the intensive operational requirements of larger companies through ISO® Certification, the first by any security company in the region.⇨ Ensured consistency in service delivery by designing and documenting Standards of Procedures across departments covering all core processes.⇨ Enhanced corporate governance by crafting over 20 core business policies including credit control, employee and general.For more details regarding my contributions, please request my CV.

Reporting to the Managing Director, I was tasked with providing functional and operational support to build systemic processes, reports and policies to govern the function. I also supported the sales process in billing and credit control. Some of my accomplishments included:⇨ Leading the complex migration of payroll for over 1,000 employees from manual to automated in less than 6 months. ⇨ Saving millions in interest charges and ensuring optimal cashflow reserves by instituting a credit and debt control policy.For more details regarding my contributions, please request my CV.